619841 Sr Customer Experience Specialist Job at Planet Pharma, San Diego, CA

SEhzZmtsNlB6MWdWMEZHcnBrZzFPb2RFVXc9PQ==
  • Planet Pharma
  • San Diego, CA

Job Description

Sr Customer Experience Specialist

San Diego, CA, 92122 - 100% onsite for the most part - can work from home on occasion when customers are not onsite, but must be able to commute to Illumina every day and be onsite when customers are onsite

12 month extendable CONTRACT

Pay Rate: $39.00 - $48.75

Tasks and Responsibilities

  • Assess and qualify requests based on sales impact, revenue potential, level of attendees, market segmentation, stage in sales cycle, etc.
  • Consult with account managers on successful briefing execution from initial request to create agenda, source discussion leaders and lead prep calls
  • Work with senior leadership, sales, marketing, and other departments to create, plan and execute customized briefings that meet the objectives of both the customer and account team
  • Facilitate planning calls with account team and discussion leaders to ensure understanding of briefing objectives
  • Facilitate briefings to ensure execution of agenda and capture of feedback, notes, and follow-up actions
  • Manage experience through various delivery methods: on-site, virtual and hybrid
  • Provide feedback to account team and discussion leaders in form of debrief
  • Build and maintain relationships with marketing and sales teams, product managers, executives, and administrative partners to ensure the execution of successful briefings
  • Maintain detailed knowledge of Illumina products and solutions

Preferred Educational Background

· Bachelor’s degree in marketing, related technical field, or equivalent practical experience.

Preferred Experiential Background

  • 3+ years of experience working in a customer experience role
  • Experience in medical device, biotech or pharma highly preferred
  • Experience working closely with executives (internally and of customers)
  • Passionate about Customer Experience – willing to go the extra mile
  • Excellent communication and negotiating skills
  • Knowledge of Salesforce.com and briefing management software a plus
  • Location at San Diego HQ is required
  • Working outside of normal business hours may be required

Job Tags

Contract work, Remote job,

Similar Jobs

Pearl Pool Plastering

General Manager Job at Pearl Pool Plastering

 ...We at Pearl Pools are looking for a General Manager to join our team and lead the operation for our Charleston, SC office. Pearl Pools is the expert in plaster, tile, and coping for builders and general contractors nationwide. Our purpose is to inspire and create happier... 

GIGABYTE USA

Public Relations Specialist Job at GIGABYTE USA

 ...As a Public Relations Specialist , you will support the execution of public relations strategies for GIGABYTE and AORUS PC products...  ...contacts and industry influencers. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace. Required Qualifications... 

Gpac

Shop Manager Job at Gpac

Shop Manager We are looking for a detail-oriented and dynamic Shop Manager to join our well-established organization in millwork and wood component manufacturing. As the Shop Manager, you will be responsible for consistently and effectively communicating with multiple... 

Dexian

Desktop Support Technician II US Job at Dexian

 ...effectively with customers and associates. Top 2 skills: Desktop Support and Customer Service. Experience: Min. 1 year of experience....  ...soon as possible. Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70... 

Talent Strategy

Shipping/Receiving Clerk Job at Talent Strategy

 ...Position Title: Shipping/Receiving Clerk Location: Kalamazoo, MI. Pay Range: $16.00/Hour Shift: 1st Schedule: M-F, 6:00AM- 2:30PM...  ...tools Must be able to read tape measure Experience in a warehouse of distribution center Required to wear proper PPE at all...