Job Description

The Spirit of the Position:

The Assistant Valet Manager supports The Operations Manager with complete oversight of the financial, operational, safety, and service-related success at their valet location.

Principal Job Duties:

• Responsible for the financial, operational, safety, and service-related success at their valet location.
• Managing, planning, scheduling, training, and directing the activities of Shift Leads and valet attendants.
• Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
• Additional duties as assigned.

People:

• Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Shift Leads.
• Assist with the management and development of the team to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
• Identify high-potential employees to support the organization’s continued growth, both within your region and outside.
• Actively participate in the recruiting and onboarding process for prospective employees.
• Ensure all safety initiatives from the National Safety & Training Manager, Hospitality, are rolled out to new and existing employees.
• All safety concerns are reported to the Manager for review and suggestions on how to improve safety at your hotel.

Product:

• Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and internal service metrics.
• Responsible for cultivating client relationships and business retention.
• Implement and complete other projects, programs, and initiatives that may arise from the assigned hotel(s).
• Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.

Profit:

• Responsible for claims and safety-related training, prevention initiatives, and claims processing, including claims investigation, client and guest follow-up, and compliant reporting.
• Responsible for overall financial success, including audit compliance and ensuring the operation follows audit protocol.
• Responsible for payroll processing, ensuring sign-off on hours promptly; collaborating with the local payroll department to ensure pay data is completed properly; working with Human Resources Business Partner to ensure proper wage and hour compliance.
• Responsible for ensuring LHIST data is entered daily and accurately.
• Responsible for assisting with financial management of assigned location, ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.
• Daily, weekly, monthly, and annual financial and operational reports as required.
• Assist with the monitoring, review, and analysis of the market rate structures.

Education:

• Bachelor's Degree or equivalent work experience desired.

Experience:

• Prior experience in the hospitality industry Valet Parking is highly required.
• Previous supervisory or management experience is required.
• Valid driver’s license required.
• Previous experience working in a fast-paced environment with high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Skills:

• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt, Non-Tipped

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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