Job Description

Job Summary:

We are looking for a reliable and customer-oriented Call Center Representative to join our team. In this role, you will handle incoming and outgoing calls to assist customers with inquiries, provide support, resolve issues, and ensure a positive customer experience.

Key Responsibilities:

• Answer inbound calls and respond to customer requests promptly and professionally.
• Make outbound calls for follow-ups, surveys, or sales as needed.
• Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Document all interactions accurately in the system or CRM software.
• Follow communication scripts and standard procedures when handling different topics.
• Identify customer needs and provide clear, concise information or escalate to the appropriate department.
• Meet personal and team performance goals, including call handling time, quality, and customer satisfaction.

Qualifications:

• Proven experience in a call center or customer service role preferred.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional in high-pressure situations.
• Basic computer knowledge and ability to learn customer management systems.
• Strong problem-solving skills and attention to detail.
• Bilingual skills (if applicable) are a plus.

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