Job Title: Customer Support Representative / Account Representative - Sr
Location: Columbus, OH
Pay Rate: $19.16/hour (W2)
Work Schedule Overview:
Remote Start: Begin your journey with remote training and onboarding for the first 4–5 weeks.
In-Office Transition: After training, this role will require working onsite 5 days per week to build team synergy and provide hands-on support.
Hybrid Option: Enjoy a flexible hybrid schedule (3 days in-office, 2 days remote) after 6 months of successful service.
Job Summary:
We are seeking highly motivated and service-driven Client Support Service Professionals to join our client. As a Customer Support Representative, you will be the first point of contact for clients, delivering accurate information and high-quality support related to financial services and account management.
Key Responsibilities:
Handle incoming phone calls and provide support for a range of client service inquiries.
Assist clients with Cash Management products, online and mobile account access, and general financial inquiries.
Deliver world-class service in a high-volume, fast-paced, and team-oriented environment.
Meet or exceed key performance metrics such as customer satisfaction, accuracy, and call resolution.
Adapt quickly to new procedures, tools, and workflows.
Collaborate closely with teammates and management to ensure client satisfaction.
Preferred Qualifications:
Previous customer service or call center experience, ideally in financial services.
Strong communication and problem-solving skills.
Comfortable navigating multiple systems and digital tools.
Proven ability to thrive in a team environment and handle a fast-paced workload.
Commitment to delivering an exceptional client experience.
Benefits Info
Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
...phone, greets visitors and channels inquiries to appropriate staff members. Must have working knowledge of personnel, accounting, leasing, maintenance, computers, marketing and resident retention policies and procedures. Responsibilities include the following. Other...
Position: Immigration Paralegal Location: Pittsburgh, PA (In-Office Position) We are seeking a paralegal to join the Immigration Practice Group. The ideal candidate will have 2+ years of previous experience working as a business and/or asylum immigration paralegal in...
...the ability to multitask in a fast-paced industry, and strong communication skills to grow and sustain business relationships with customers and carriers. This position comes with a base salary along with an outstanding commission compensation plan that maximizes earning...
...structures They will also take on some of the responsibilities of a Tech 1 drafter (re above). They will be sitting on the detail design team that is responsible for updating models and issuing changes. They will be taking a 3D model and extracting it to 2D that is then...
...family. This internship program is a great opportunity for students or recent graduates to get a sense of what it takes to run a nonprofit program that services at-risk youth within the realm of child welfare. This role is primarily administrative, supporting our...