Job Description

JOB ID: 81516

Position: Full-Time Permanent Role with a Global Leader in HR Solutions

Location: Norfolk, VA (Hybrid - 3 Days Onsite, 2 Days Remote)

Position Type: Permanent

Summary:

This role is responsible for providing comprehensive payroll support to clients, ensuring accurate payroll processing, compliance, and troubleshooting. The position is integral in maintaining high levels of client satisfaction by addressing employer-level payroll concerns with a focus on efficiency, accuracy, and client education.

Key Responsibilities:

• Primary Client Liaison:
• Act as the main point of contact for employer-level payroll concerns.
• Address client inquiries regarding payroll processing, tax compliance, and system navigation.
• Maintain a strong rapport with clients through consistent communication via phone, email, and chat.
• .
• Client Education & Support:
• Offer proactive payroll solutions to improve client satisfaction and retention.
• Educate clients on system functionalities, payroll regulations, and operational efficiencies.
• Assist clients in leveraging technology for payroll automation and compliance reporting.
• Performance & Efficiency:
• Work in a fast-paced, structured environment with a focus on key performance metrics such as response time, resolution rate, and client satisfaction scores.
• Maintain accurate documentation of client interactions and issue resolutions in the CRM system.

Qualifications:

• Experience & Skills:
• Previous client service experience, preferably in payroll, HR, or financial services.
• Strong problem-solving skills to diagnose and resolve payroll issues efficiently.
• Excellent communication skills (written and verbal) to interact with clients and internal teams effectively.
• Organizational skills to manage multiple client accounts and deadlines.
• Ability to work independently while collaborating within a team-oriented environment.
• Technical Proficiency:
• Familiarity with payroll software and HRIS systems is a plus.
• Basic knowledge of payroll regulations and compliance requirements.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and customer support tools.

Why Join?

• Opportunity to work with a globally recognized leader in HR solutions.
• Hybrid work model for a balanced work-life experience.
• Career growth potential within a structured, client-focused environment.
• Hands-on experience in payroll compliance, problem-solving, and client relationship management.

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