Conversational AI Engineer Job at GovServicesHub, Lansing, MI

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  • GovServicesHub
  • Lansing, MI

Job Description

Job Location : Lansing, MI (Hybrid – Mondays and Tuesdays onsite, rest remote)

Note : Candidates must be currently local within a commutable distance not to exceed 150 miles . The manager prefers candidates with prior state experience .

Job Description :

The State of Michigan – DHHS is seeking a Conversational AI Engineer with expertise in Generative AI, NLP, cloud computing, and chatbot development . The ideal candidate will have hands-on experience with Dialogflow CX, Vertex AI, BigQuery, and Looker Studio , along with a strong understanding of LLMs, prompt engineering, and AI model fine-tuning .

Key Responsibilities :

  • Develop and optimize a Generative AI-powered virtual assistant for dynamic and context-aware responses.
  • Leverage LLMs and fine-tuning techniques within Vertex AI for advanced conversational AI capabilities.
  • Implement structured conversational experiences using Dialogflow CX Playbooks and Tools .
  • Analyze chatbot performance using BigQuery and Looker Studio to improve response quality.
  • Create guided conversational flows and apply prompt engineering strategies.
  • Enhance AI reasoning with retrieval-augmented generation (RAG) techniques.
  • Integrate Google Cloud Functions for backend connectivity and automation.
  • Collaborate with stakeholders to align AI solutions with business objectives and compliance requirements.
  • Monitor AI model performance and implement continual improvements based on user feedback.

Skill Matrix

Skill
Required Experience
Candidate Experience

Conversational AI Development (Dialogflow CX, Vertex AI)

5+ years

Generative AI & LLMs (Fine-tuning, NLP)

5+ years

Google Cloud Services (BigQuery, Looker Studio, Cloud Functions)

5+ years

Chatbot Analytics & Performance Optimization

5+ years

Prompt Engineering & RAG Techniques

5+ years

Programming (Python, JavaScript)

5+ years

API Development & Integration

5+ years

AI Model Training & Optimization

5+ years

Cloud Security & AI Ethics

Preferred

Terraform for Infrastructure Deployment

Preferred

Required Qualifications :

  • Bachelor’s or Master’s degree in Computer Science, AI, or a related field .
  • Hands-on experience in AI-powered chatbot development using Dialogflow CX and Vertex AI . (5+ years)
  • Strong knowledge of Generative AI, LLMs, NLP, and prompt engineering . (5+ years)
  • Proficiency in Google Cloud Services (Vertex AI, BigQuery, Looker Studio, Cloud Functions). (5+ years)
  • Strong analytical skills in AI performance monitoring and model accuracy enhancement . (5+ years)
  • Ability to translate business needs into AI-driven solutions .

Preferred Qualifications :

  • Knowledge of APIs, cloud security best practices, and AI ethics .
  • Proficiency in Python or JavaScript for AI model integration and automation.
  • Experience with RAG-based AI approaches to improve knowledge retrieval.
  • Familiarity with Terraform for infrastructure deployment.

Job Tags

Contract work, Local area, Remote job,

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