Customer Service Manager Job at Adecco, Miami-Dade County, FL

R0hJWWsxK1B3VnNYMUZXc3AwY3dObzVIWGc9PQ==
  • Adecco
  • Miami-Dade County, FL

Job Description

Manages and coordinates customer experience/service operations and activities; The manager is also responsible for certain performance metrics, to establish weekly work schedules, and control overtime cost. Works closely with the team members to ensure outstanding customer service and enhanced customer relations across the entire business.

Your Responsibilities:

  • Team Management: Coordinate operations, establish schedules, and control overtime costs.
  • Positive Culture: Foster a supportive and fun work environment.
  • Performance Monitoring: Ensure high standards and conformity to company policies.
  • Information Sharing: Keep staff updated on new products, procedures, and customer needs.
  • Productivity Enhancement: Analyze and maximize call center efficiency.
  • Training & Development: Train, supervise, and motivate office staff.
  • Customer Support: Handle escalated complaints and implement recovery strategies.

Daily Duties:

  • Email Management: Ensure prompt responses to customer and internal communications.
  • Quote Follow-Up: Review monthly quote reports and follow up on opportunities.
  • Order Management: Oversee daily/weekly orders.
  • Event Reminders: Send daily event/gratuity reminders.
  • Complaint Tracking: Update the complaint tracker daily.
  • Sales Tracking: Monitor and update sales vs. budget goals.
  • Order Confirmations: Ensure all next-day order confirmations are completed.

Qualifications:

  • Managerial Experience: Proven track record in leadership roles.
  • Communication Skills: Excellent verbal and written skills in both Spanish and English.
  • Organizational Skills: Strong problem-solving and analytical abilities.
  • Attention to Detail: Acute attention to detail and ability to manage priorities.
  • Tech Proficiency: Skilled in databases, software, Internet, spreadsheets, and word processing.

  • Salary Range - $42,000 - $47,000

  • Benefits: Medical, Dental, Vision, etc.

  • Equal Opportunity Employer/Veterans/Disabled​

  • To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to h ttps://

T

  • he Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:​*

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance​

Los Angeles County Fair Chance Ordinance for Employers​

San Francisco Fair Chance Ordinance​

Job Tags

Local area,

Similar Jobs

Spectrum Recruiting Solutions

Senior Maintenance Technician Job at Spectrum Recruiting Solutions

 ...to grow your skills, contribute your ideas, and build a career with a company that values quality in everything we do. About Spectrum Recruiting Solutions: At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated... 

LION Charter School

Middle School Mathematics Teacher Job at LION Charter School

 ...develop their character and the skills they need for life through rigorous academics, self-discovery, and family involvement. Teachers at LION Charter School: Believe the purpose of education is both academic achievement AND character development Provide whatever... 

Ecowize North America

Sanitation Division Manager -Food Manufacturing Job at Ecowize North America

 ...modeling, leadership technique, production methods, and coordination of people and resources. Support geographic regions of food processing facilities traveling and staying overnight when needed. Take part in monthly meetings with customers to make sure the... 

Fairy Tail Travels

Work From Home Travel Consultant Job at Fairy Tail Travels

 ...This is a remote position. Needing Travel Consultants who love to have fun booking travel. Duties include arranging transportation, accommodations, and entertainment for business and individual travelers. Travel Consultants may also specialize by type of travel, such... 

BelovED Community & Empowerment Academy Charter Schools

Mathematics Teacher Job at BelovED Community & Empowerment Academy Charter Schools

 ...Description Empowerment Academy Charter School is hiring a Middle School and High School Math Teacher for next school year and beyond. We are currently implementing a Critical Need Bonus for certified Math Teachers who successfully join our team of $7,500! Please only...