Customer Service Manager Job at Adecco, Miami-Dade County, FL

R0hJWWsxK1B3VnNYMUZXc3AwY3dObzVIWGc9PQ==
  • Adecco
  • Miami-Dade County, FL

Job Description

Manages and coordinates customer experience/service operations and activities; The manager is also responsible for certain performance metrics, to establish weekly work schedules, and control overtime cost. Works closely with the team members to ensure outstanding customer service and enhanced customer relations across the entire business.

Your Responsibilities:

  • Team Management: Coordinate operations, establish schedules, and control overtime costs.
  • Positive Culture: Foster a supportive and fun work environment.
  • Performance Monitoring: Ensure high standards and conformity to company policies.
  • Information Sharing: Keep staff updated on new products, procedures, and customer needs.
  • Productivity Enhancement: Analyze and maximize call center efficiency.
  • Training & Development: Train, supervise, and motivate office staff.
  • Customer Support: Handle escalated complaints and implement recovery strategies.

Daily Duties:

  • Email Management: Ensure prompt responses to customer and internal communications.
  • Quote Follow-Up: Review monthly quote reports and follow up on opportunities.
  • Order Management: Oversee daily/weekly orders.
  • Event Reminders: Send daily event/gratuity reminders.
  • Complaint Tracking: Update the complaint tracker daily.
  • Sales Tracking: Monitor and update sales vs. budget goals.
  • Order Confirmations: Ensure all next-day order confirmations are completed.

Qualifications:

  • Managerial Experience: Proven track record in leadership roles.
  • Communication Skills: Excellent verbal and written skills in both Spanish and English.
  • Organizational Skills: Strong problem-solving and analytical abilities.
  • Attention to Detail: Acute attention to detail and ability to manage priorities.
  • Tech Proficiency: Skilled in databases, software, Internet, spreadsheets, and word processing.

  • Salary Range - $42,000 - $47,000

  • Benefits: Medical, Dental, Vision, etc.

  • Equal Opportunity Employer/Veterans/Disabled​

  • To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to h ttps://

T

  • he Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:​*

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance​

Los Angeles County Fair Chance Ordinance for Employers​

San Francisco Fair Chance Ordinance​

Job Tags

Local area,

Similar Jobs

Creative Planning

SEO Strategist Job at Creative Planning

 ...JOB SUMMARY The SEO Strategist will be instrumental in driving organic traffic, enhancing search engine visibility, and optimizing...  ...generated through organic search by optimizing content, keywords, and technical SEO elements. Ensure Competitive Search Visibility:... 

Canaan Inc.

Undergraduate Recruiter Job at Canaan Inc.

 ...reviews Serve as contact person for questions from candidates Qualifications ~ Bachelor's degree or above. ~0-2 years of recruitment experence ~ Professiona & patience and attention to detail ~ High-energy and passion ~ Headhunter experienc is a plus ~... 

Pacific Retail Capital Partners

Accounting Assistant Job at Pacific Retail Capital Partners

 ...being and work-life balance: Paid time off and holidays Plus, we work to maintain the best environment for our employees where people can learn and grow with the company. We strive to provide a collaborative, creative atmosphere where everyone feels encouraged to... 

TeleSolv Consulting

Records Analyst Job at TeleSolv Consulting

 ...TeleSolv Consulting has a great opportunity for you to work with the Federal Government as a General Clerk III . Duties / Responsibilities: Create and maintain incoming receipt logs for tracking purposes. Utilize automated equipment to open and sort mail. Ensure... 

MERS Goodwill

Job Coach Job at MERS Goodwill

Required Travel: 0% Position Type: Temporary Salary Range: $17.50 MERS/Missouri Goodwill Industries is looking for an energetic, self-motivated, and professional Job Coach to join our Farmington Career Center team! The ideal candidate will support our mission...