Grow your Career with a Caring Company!
Komet 100 years of unparalleled excellence in the dental industry and is recognized as a worldwide leader in the production of highly specialized dental burs, discs, diamonds, endodontic instruments and accessories.
Komet USA was established in 2007 and is built on Komet’s founder’s vision of a global company operating with a small-town approach. The Komet organization reflects back to the philosophy of successfully merging tradition with innovation. These values have led the global company through decades of success, resulting in an enduring reputation for imagination, excellence and value. By hiring and working with people who practice this philosophy and these values, everyone on the Komet USA team can provide a meaningful contribution.
Komet is family-owned and our company culture emulates that premise. Komet’s greatest assets are our employees and we mean it!
Company Benefits include:
Unlimited Paid Time Off (PTO) starting first day of work
Company paid holidays
401K with company matching option
Additional Benefits are effective the 1 st day of the month after the month you start:
Medical, dental, vision
Short term disability
FSA & HSA cards
Company paid life insurance and long-term disability
Summary/Objective
The Strategic Markets/Specialized Organizations Customer Service Representative (CSR) serves as a key liaison between Komet USA and its current and prospective customers, with a particular focus on maintaining and supporting National Account customer relationships . This role is responsible for building trust, managing inquiries and escalations, and ensuring a seamless customer experience tailored to high-value accounts.
Essential Functions
Qualifications/Skills
· Strong organizational and planning skills are required.
· Solid analytical and critical thinking skills are required.
· Superior time management skills, with the ability to prioritize and manage multiple projects simultaneously.
· Ability to serve as a knowledgeable resource and coach.
· Excellent interpersonal, verbal, and written communication skills in dealing with Team members, Customers, Sales and Operations personnel daily.
· Ability to engage management, decision makers and influencers at any level.
· Ability to foster collaborations across various departments and levels of engagement.
· Proficiency with Komet SharePoint, MS Word, Excel, Power Point, CRM, and AX.
· Advanced troubleshooting and critical thinking skills.
· Ability to manage multiple issues under stressful conditions.
Reports to:
Inside Sales & Customer Service Manager
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and copiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time position, and hours of work and days are Monday through Friday variable hours. Hybrid option is available.
Travel
This position requires no traveling.
Required Education and Experience
· At least 2 years of sales support experience preferred.
· Must have a 2-year college degree.
EOE, including disability/veteran
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