Job Description

Company Overview

Blue Tees Golf is a dynamic, fast-growing consumer electronics golf equipment company that is revolutionizing the golfing experience. We specialize in the design, development, and distribution of innovative products that enhance the performance and enjoyment of golfers worldwide. We aspire to be more than another golf technology brand. We champion the progression of the game and motivate golfers to Play Different. That’s why at Blue Tees Golf our mission is to make high-quality equipment accessible to all golfers.

Job Summary

We’re seeking a highly organized, motivated, and detail-oriented Customer Service Representative (B2B & Refurb Support) to join our San Diego office. This hire will work in-person, supporting both B2B wholesale partners and the refurbishment operations team, while also assisting with e-commerce customer inquiries as needed .

This is a well-rounded CS role that will work closely with and report to the Customer Service & Refurbishment Operations Coordinator. You’ll learn directly from Alex and collaborate daily with the Product, Operations, and CX teams - an ideal growth opportunity for someone who wants to become a senior CS team member or future CS leader.

Responsibilities

B2B Customer Service (Primary Focus)

• Serve as the main point of contact for wholesale (B2B) accounts, ensuring timely, accurate, and professional communication.
• Manage B2B warranty claims, returns, and credit memos.
• Enter, update, and track wholesale orders and partner shipments.
• Maintain clean and accurate partner data in NetSuite, HubSpot, and 3PL systems.
• Monitor open B2B cases, ensuring prompt follow-up and resolution.
• Support partner onboarding, product questions, and ongoing account communication.
• Identify recurring partner issues and share insights with Sales and Customer Success.

Refurbishment Program Support

• Work closely with the Customer Service & Refurbishment Operations Coordinator to support daily refurb workflows.
• Assist with refurb intake, order documentation, labeling, and communication between refurb, inventory, and CS.
• Ensure clear communication between the refurb program and the B2B side when partners request replacements or upgrades.
• Help maintain accuracy between returns, refurb status, and B2B partner expectations.
• Process returns through the refurb process following established SOP’s and reporting processes
• Support shipping and receiving processes for returns, refurbs, and general SD office

E-Commerce Customer Support (Secondary / As Needed)

• Assist with complex or escalated DTC tickets in partnership with Alex Henry.
• Provide coverage for e-commerce support during peak season, launches, or staffing gaps.
• Become cross-trained in e-commerce systems and communication channels.

Skills and Requirements

• 1–2 years of customer service experience (B2B, wholesale, or retail distribution preferred).
• Strong written and verbal communication skills; professional, calm, and solutions-oriented.
• Highly organized with strong attention to detail, accuracy, and follow-through.
• Experience with CRM or order management tools (NetSuite, Shopify, HubSpot, SPS Commerce, or similar).
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to follow warehouse and refurbishment safety procedures, including safe handling of products, equipment, and packaging materials.
• Willingness to learn refurb processes and collaborate in an operational setting.
• Positive attitude, collaborative mindset, and a strong customer-first approach.
• Interest in golf, technology, consumer electronics, or sporting goods is a strong plus.

Education & Experience

• Bachelor’s degree preferred, or equivalent combination of education and experience.
• Experience supporting wholesale accounts, consumer electronics, or sporting goods is a plus.

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