Customer Service Representative Job at Level Up USA, Cincinnati, OH

R0hZYWtsK0p3VklWMFZldnFrWTZNb1pEVUE9PQ==
  • Level Up USA
  • Cincinnati, OH

Job Description

Customer Success Specialist – Cincinnati, OH.

Our team is looking for a dynamic and excited candidate to join our Customer Success team. You will serve as the first point of contact for inquiries, concerns, and support related to our products/services. The primary goal of this role is to ensure a positive customer experience, resolve issues efficiently, and uphold the company's reputation for excellent service. The sky is the limit for the right candidate, so read on for more information and if you think you tick all the boxes, apply today!

Customer Success Specialist Job Description

  • Interacting with customers to provide troubleshooting assistance daily
  • Identify, assess, and resolve customer issues promptly and effectively, ensuring a high level of customer satisfaction.
  • Accurately document all customer interactions, issues, and resolutions in the company's CRM system, ensuring proper record-keeping for future reference.
  • Responding to client enquiries.
  • Attending staff and client meetings.
  • Completing sales transactions and maintaining records.
  • Helping the sales team to acquire new customers.
  • Maintain punctuality and adherence to assigned work schedules to ensure optimal coverage for customer service inquiries.
  • Providing general admin support.

Customer Success Specialist Requirements:

  • Must be local to the Cincinnati area
  • Strong computer skills
  • Strong customer service and problem resolution skills required to be successful in role
  • Ability to multitask and navigate through multiple windows and screens
  • Must have access reliable transportation to our offices in Cincinnati
  • Applicants should be comfortable working in a fast-paced environment
  • Must be able to efficiently process sales and customer upgrades

Customer Success Specialist Work History and Educational Requirements

  • High School Diploma or equivalent is required, some college completion preferred
  • Previous experience in a customer service or customer facing role
  • Effective verbal communication skills
  • Able to maintain a professional and welcoming demeanor throughout all customer interactions

Please submit your résumé to apply!

Job Tags

Local area,

Similar Jobs

Coastline Academy

Operations Manager Job at Coastline Academy

About Us: Founded in 2017, Coastline Academy is the largest behind-the-wheel driver education company in the United States. Currently in 8 states and growing, we are a people-first, technology-centric company with a focus on transparency and efficiency. We are on a mission...

TELUS Digital AI Data Solutions

Online Task Contributor - English Speaker | Work from Home Job at TELUS Digital AI Data Solutions

 ...working from home while learning more about and contributing to the development of AI technologies, look no further. This flexible freelance role will help you to make your spare time pay off. A Day in the Life of an Online Task Contributor: In this role, you... 

North Coast Seafoods

Shipping & Receiving Supervisor Job at North Coast Seafoods

 ...SUMMARY The Shipping & Receiving Supervisor is responsible for overseeing and coordinating the efficient and accurate receipt, storage,...  ...Manage the storage and organization of products within the warehouse or cooler areas to optimize space and maintain product integrity... 

Ayzenberg

Freelance Media Supervisor Job at Ayzenberg

 ...member, our top priority is for you to love our agency. WHO WE'RE LOOKING FOR: If you love the allure of digital and social media , have hands-on expertise with programmatic, SEM and paid social media platforms and maximizing ROI across a user journey,... 

Powerwell

Prepress Technician Job at Powerwell

 ...team. This role is responsible for preparing digital files for printing, ensuring accuracy in layout, color correction, and image resolution...  ...: Prepare, proof, and adjust digital files for offset, digital, and large-format printing. Perform preflight checks...