Customer Service Representative Job at ROCS Grad Staffing, Rockville, MD

SEhjYmwxNkt6VndSMVZXb3BVazFPbzlBVVE9PQ==
  • ROCS Grad Staffing
  • Rockville, MD

Job Description

Why You Want to Work Here:

Join a fast-paced and energetic team that values hard work, collaboration, and having fun while doing it. This is a great opportunity for someone who enjoys helping others, thrives in a dynamic environment, and wants to gain hands-on experience in a professional office setting. You'll be part of a close-knit team that supports growth, celebrates wins, and works together to deliver excellent service to customers.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat regarding orders, returns, product information, and general support.
  • Provide friendly, solutions-focused assistance to ensure customer satisfaction.
  • Troubleshoot and resolve issues related to orders and returns using internal systems.
  • Collaborate with warehouse, logistics, and sales teams to address customer concerns efficiently.
  • Accurately document customer interactions in CRM or ticketing systems.
  • Maintain a strong understanding of company products, policies, and procedures.

Requirements:

  • Ability to stay calm and organized in a fast-moving, high-volume environment.
  • Strong multitasking, problem-solving, and time management skills.
  • Clear and professional communication skills—both written and verbal.
  • Self-starter who is comfortable learning new systems and working independently or as part of a team.
  • Positive attitude with a willingness to take initiative and help wherever needed.

Preferred Qualifications:

  • 1–2+ years of experience in customer service, retail, or a client-facing support role.
  • Familiarity with CRM or help desk tools (e.g., Zendesk, Salesforce, HubSpot).
  • Background in e-commerce, retail operations, or order fulfillment support.

Job Tags

Work at office,

Similar Jobs

Boston Celtics

Strength & Conditioning Coach - Maine Celtics Job at Boston Celtics

 ...Elements of the role include strength, conditioning, recovery, and sports science. This role will be primarily based in Portland, Maine...  ...senior staff in both Maine and Boston Complete all tasks related to team health and performance as requested by senior staff... 

Triunity Software, Inc.

Encompass Admin Job at Triunity Software, Inc.

 ...correspondent lending channels. Proven track record in supporting mortgage operations by enhancing workflow efficiency, ensuring compliance...  ...maintained custom input forms, business rules, field triggers, loan programs, and personas to streamline lending workflows.... 

Vantage Point

Salesforce Consultant Job at Vantage Point

 ...Vantage Point is seeking a qualified candidate to join their 100% remote team as a Salesforce Consultant. This candidate will be responsible for managing strategic engagements with clients, including designing and delivering scalable solutions using Salesforce.com and... 

Emory Workforce Solutions

Senior Project Manager Job at Emory Workforce Solutions

 ...Ensure daily jobsite reporting is submitted by Superintendents Manage digital project documentation using Autodesk Build and Dropbox Ideal Qualifications: Minimum 10 years of commercial construction experience (Required) At least 5 years in a project management... 

Insight Global

CMC Regulatory Consultant Job at Insight Global

 ...- Experience with regulated systems including Documentum, Veeva, etc. - Strong communication skills Job Description Insight Global is looking for a CMC Regulatory Consultant to join the Regulatory Affairs organization within R&D at a Consumer Healthcare organization...