This role is posted on behalf of my client:
REQUIREMENTS/Details:
IF YOU ARE UNABLE TO MEET THESE REQUIREMENTS, OR AGREE TO THESE DETAILS, YOU NEED NOT APPLY
Job description
About The Company :
My client is inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.
My client’s all-in-one AI-powered IT platform is revolutionizing the IT industry. By creating an AI-powered IT platform, their all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps over 12,0000 companies achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes, faster.
Their team of passionate, dedicated, and committed individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.
We are looking for a Customer Success Manager to join our growing New York Branch!
Our Customer Success Managers are the face of the company to our clients. Your goal is to learn as much as possible about our customers’ needs and their business workflow. As a Customer Success Manager (CSM) for our Strategic team, you will be expected to deliver value and ROI to their largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers’ technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the Strategic CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Requirements:
Benefits and Compensation:
For this position, we offer an annual salary of 160,000 (USD) as OTE.
In addition to competitive salaries, they offer an enticing benefits package designed to support the well-being and professional growth of our employees. This package includes stock options, comprehensive health insurance covering dental and vision care, as well as a generous allocation of paid vacation days.
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