Customer Success Manager Job at SVI, Lewisville, TX

RzNRZGxWaUh6VkllMTFHaHBrMDNOb0JBVkE9PQ==
  • SVI
  • Lewisville, TX

Job Description

Full-time, Remote Position in DFW

Our service team is looking for a client project manager to support our rapidly growing software training business.

About SVI

SVI is a U.S. based talent solutions and EdTech company that has supported the learning, education, and training needs of many of the world’s most admired companies and institutions. We create innovative learning experiences through our services , our curriculum and media solutions , and our best-in-class software .

SVI’s flagship product, Learner Mobile ( is an award-winning next generation continuous learning platform that serves the needs and desires of the modern learner, giving them on-demand content that helps them perform at their best. The 36 Dollar 360 is the industry’s lowest-priced, easiest to use, and most broadly deployable 360 assessment solution available.

What We’re Looking For

We’re looking for a client success manager to support our clients, manage the Learner Mobile software integration process, create and manage project plans, and coordinate with our creative team as they create custom training programs and courses for organizations.

The responsibilities of this role include:

  1. Partner with clients to kick-off, plan, and manage their implementation or training development projects
  2. Coordinate client interactions and meetings based on implementation or project need
  3. Build and manage detailed project plans across clients
  4. Coordinate with the SVI solutions team to kick-off and manage the success of implementation and training projects
  5. Create custom reports based on client need
  6. Ensure that timelines and success metrics are being met for our clients
  7. Supporting the Director of Services in various client administration tasks

Job Specifics

SVIers are self-driven problem solvers. We are good at figuring things out quickly, making smart decisions, and working effectively with our team and our clients' teams. Our team members are also customer-centric, often going above and beyond to support the success of our customers and their needs. A client project manager at SVI will have the opportunity to serve our clients and grow their career. We are looking for someone who:

  • Holds a bachelor’s degree
  • Has 3+ years of service or business experience
  • Ability to interact directly with clients with expertise and professionalism
  • Proficient in project management methodologies, tools, and technologies.
  • Is detail-oriented and deadline driven
  • Is tech and software savvy
  • Proactive and solution-oriented mindset
  • Ability to adapt to the dynamic nature of SVI's diverse client base.
  • Is devoted to learning about our clients and their businesses
  • Excellent communication and presentation skills
  • Training development experience is a plus

Location and Travel

This role will require occasional meetings at client locations and some travel for team and client meetings. SVI has office locations in Lewisville, TX and Springdale, AR. We'd like our team member to primarily be onsite at the office; however, we have a very flexibe work environment for times that work from home is needed.

Job Tags

Full time, Remote job,

Similar Jobs

Confidential

Fitness Instructor Job at Confidential

 ...personal training, or group instruction ( NASM , ACE , ISSA , Les Mills , Red Cross , etc.) Bachelors or associate degree in Sports Science, Kinesiology, or related field is a plus At least 2 years of professional experience in fitness instruction or coaching... 

Stratejic Relationships

Data Entry Clerk Job at Stratejic Relationships

Stratejic Relationships is looking for a detail-oriented Remote Data Entry Clerk to join our team. This position offers the flexibility of working remotely while ensuring the accuracy and efficiency of data management processes critical to our success. Key Responsibilities...

Bluebird Staffing

Healthcare Clinical Recruiter Job at Bluebird Staffing

 ...-Time Employment Status : Temporary to Perm Industry: Healthcare Staffing About Bluebird Staffing: Bluebird Staffing is a...  ...are seeking an enthusiastic, results-driven Healthcare Clinical Recruiter to join our growing team. This role is responsible for... 

Insight Global

Entry Level Sales: Hiring Associate/Partner Job at Insight Global

 ...makes: Year 2: $73,000-$88,000 Year 3: $121,000-$145,000 Year 4: $135,000-$194,000 Hiring Partners have the opportunity to win annual sales contests that include an all-expenses paid trip to the Bahamas, LTIPs, and a cash bonus starting at $7,500- $10,000.... 

Venterra Realty

Senior Field Service Technician - Low Voltage Job at Venterra Realty

 ...ROLE: Senior Field Service Technician Low Voltage REPORTS TO: Engineering Project Manager LOCATION: Corporate Office in Houston (Onsite) COMPANY OVERVIEW Venterra Realty is a growing developer, owner, and operator of multifamily apartments with...