Customer Success Specialist Job at StorageDefender, Denton, TX

SFhvWmxGYVB5bDBRMkZPcnBVa3pOSUZKVmc9PQ==
  • StorageDefender
  • Denton, TX

Job Description

Customer Success Specialist

Location: Denton, TX (preferred) or Remote | Department: Client Success | Reports To: Vice President | Type: Full-time

About StorageDefender

StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we’ve pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring.

Role Overview

As a Customer Success Specialist, you’ll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you’ll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment.

Key Responsibilities

  • Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value.
  • Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat.
  • Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data.
  • Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction.
  • Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes.
  • Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn.
  • Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders.
  • Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience.

Qualifications

  • 2–3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus)
  • Strong communication skills with a high volume outreach style (calls, Zoom, chat)
  • Confident delivering training and onboarding both virtually and in person
  • Proficient with CRM systems and customer success platforms
  • Able to analyze client behavior and recommend strategic improvements
  • Technically curious and eager to learn evolving product capabilities
  • Bachelor’s degree in Business, Marketing, or related field preferred

Preferred Experience

  • Self-storage, insurance sales, or networking, services industry
  • Hosting virtual-based training or webinars
  • Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight

Benefits & Perks

  • Competitive salary
  • Performance bonus + stock option eligibility
  • Health, dental, and vision insurance
  • Paid time off (PTO)
  • Opportunities for growth in a fast-scaling technology company
  • Hybrid/remote flexibility

How to Apply:

Send your resume and a short cover letter to ryan@storage-defender.com

 StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Tags

Full time, Remote job,

Similar Jobs

Blazer Jobs

Special Education Teacher Job at Blazer Jobs

&##128680; We're Hiring SPED Teachers in Birmingham, AL! &##128680; $30$35/hr | Full-Time | 20252026 School Year | Onsite Only | Contract Positions Calling all passionate Special Education Teachers! If you're ready to make a meaningful impact in the classroom and... 

BITZER US

Manufacturing Assembler Job at BITZER US

 ...Job description 1st shift: Monday-Thursday 6:00AM-5:00PM Summary (Position Description): This position is responsible for assembling large compressor parts prepared by the pre-assembly process into fully built compressors. Reports To: Assembly Supervisor Status... 

BayMark Health Services

Dispensing Nurse Job at BayMark Health Services

 ...Description Per Diem Dispensing Nurse LPN/LVN/RN MedMark Treatment Centers is looking for a detail oriented and empathetic Licensed Practical Nurse, Licensed Vocational Nurse, or Registered Nurse to dispense prescribed medications as part of a treatment team... 

Planet Pharma

Research Assistant Job at Planet Pharma

 ...kit preparation, reagent preparation, cleaning activities, and equipment maintenance. Supports technical transfer and additional research level testing activities. Adheres to Good Manufacturing Practices (GMP) and Standard Operating Procedures (SOPs), including... 

Beacon Hill

Junior Business Litigator Job at Beacon Hill

 ...scale. They offer a strong base pay, multiple bonus opportunities, and profit-sharing from day one. Right now, the firm needs an entry-level or junior business litigator. Prior clerkship experience is preferred, and current clerks will be considered. Because this is a...