Job Description

As a Customer Support Representative at Nagish , you will be the first point of contact for users, ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience, consistently exceeding expectations.

On a day-to-day, you will:

• Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
• Troubleshoot and resolve technical issues while ensuring users feel seen, valued, and supported.
• Educate users on how to best utilize Nagish’s services, empowering them to communicate seamlessly.
• Track and document customer interactions to identify common challenges and areas for improvement.
• Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.

REQUIREMENTS

• 2+ years of experience in customer support, preferably in telecommunications, or accessibility services
• Strong written communication skills, with an ability to explain technical concepts clearly and concisely.
• Proficiency in support and project management tools such as Intercom,Mixpanel, Linear, Monday.com, Asana, or similar tools.
• A problem-solving mindset with the ability to multi-task. 
• Strong technical orientation with the ability to understand complex technical concepts 
• If you are considering applying for this role, we have one request: Please make sure your resume is no longer than 1 page long.
• Unfortunately, due to time zone constraints we cannot accept applications at the moment from candidates located in the west coast.

Bonus but not a must:

• Proficiency in ASL (American Sign Language)
• Experience working with the Deaf and Hard of Hearing community
• Experience in building automation flows

Benefits:

Work on a fulfilling life-changing product (Literally)

️ Join as a key player at an early stage, and receive generous options

Unlimited time off and sick days

‍♂️ Annual company get-together

Medical, Dental, and Vision plans with FSA, HSA, and Telehealth benefits

About Us:

Nagish makes communication accessible for people who are Deaf or hard of hearing.

Our team is passionate about making the world more accessible using our state-of-the-art tech - made for consumers and enterprises.

We are backed by some of the best investors out there: Comcast , Techstars , Vertex , Precursor , Contour , Cardumen , and more.

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