Job Description

Position:

Director of Account Management

Description:

About Files.com: Files.com is an enterprise secure file transfer & automation app with over 4,000 paying business customers, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more. We are a profitable and growing company with investment to accelerate our growth.

Role Overview: The Director of Account Management will manage our Account Managers. This person will first complete a ramp period to go through Account Manager training and temporarily work as an IC, demonstrating sales abilities before taking on management of the team. Responsibilities include:
- Training Account Managers to ensure we meet and exceed company goals.
- Reviewing client interactions to identify further training opportunities.
- Ensuring the team pursues uplift opportunities from product and package expansion, migrations from acquired products to Files.com, and price increases.
- Strengthening the team in qualifying, discovering, progressing, closing, and forecasting upsell opportunities.
- Partnering with the VP of Sales to continually enhance team performance and processes.
- Strengthening relationships with our clients to win more business.

Requirements:

Requirements:
- B2B sales experience is required.
- Software sales experience is strongly preferred.
- Able to demonstrate strong sales skills as an individual contributor before managing the team.
- Ability to understand deeply technical products, often sold to IT.
- Competitive spirit and action-oriented attitude.
- Consultative sales approach: skilled in discovering needs and conveying solutions.
- Strong negotiation abilities to maximize company revenue even in challenging situations.
- Track record of carrying and achieving quotas, as well as experience managing sales teams.

Benefits:

World Class Pay and Benefits:
- Compensation: Competitive base + variable; uncapped commission with incentives.
- Training: In-house solution training provided.
- Health & Family: Full Health/Dental/Vision Insurance coverage, plus 75% of spouse/family coverage.
- Retirement: 401(k) with generous matching.
- Time Off: 11 company holidays per year, 20 PTO/vacation days, plus company-wide winter break.
- Office Perks: Spacious, sunlit Scottsdale office with free snacks, drinks, and craft coffee. Office is in Old Town with access to top lunch and happy hour spots.

Job Tags

Holiday work,

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