Job Description

About Morales Group:

Morales Group is a nationally recognized Indianapolis based staffing and supply chain solutions company. We believe we are here for a purpose – building better futures, one story at a time. Being part of our story means making the world better. Learn more: moralesgroup.net

Why Morales Group?

We want you to be part of our mission to build better futures. We believe in the relentless pursuit of growth and development of all our teammates. We show courage by communicating candidly and sharing bold ideas. We work humbly to create an inclusive and trusting community. And we are relentless in our pursuit of being a light to our clients and teammates. We stay gritty by embracing perseverance, resilience, and determination to overcome challenges and achieve success together.

If you are ready to jump on board with a high growth organization, Morales Group is the place for you. Join our globally diverse culture filled with deep camaraderie and passion for a bolder future. We need hungry, humble, and people-smart leaders to help pave the way.

The Position:

The Director of Staffing Operations is a strategic leader responsible for overseeing and optimizing and holding accountable to processes the performance of the staffing operations across multiple markets. This role provides high-level leadership and direction to staffing management and their teams, ensuring operational excellence, compliance, service delivery, customer satisfaction, and financial performance. The Director is responsible for aligning staffing strategies with overall business objectives, scaling systems and processes, and fostering a high-performance, values-driven culture. The leader will act as a critical bridge between executive vision and frontline execution.

The Duties:

Strategic Leadership & Operational Oversight

• Lead and mentor the staffing management team across assigned markets to ensure excellence in execution and delivery of staffing solutions.
• Drive alignment of regional strategies with overall business goals, including profitability, market expansion, and client retention.
• Identify trends, gaps, and opportunities across all markets and implement enterprise-wide solutions that enhance performance and scalability.
• Maintain accountability for overall operational KPIs including client satisfaction, fill ratios, retention, gross margin performance, and branch profitability.
• Champion continuous improvement initiatives to enhance operational efficiency, reduce costs, and increase service value.

Process Optimization & Cross-Functional Collaboration

• Lead the staffing organization in process adherence and continuity of the staffing ATS, performance metrics and workflows to support operational excellence.
• Ensure processes are being followed by all and appropriately activated on
• Collaborate closely with internal departments — including People + Culture, Payroll, Compliance Safety and Finance — to ensure seamless operational delivery.
• Lead regular business reviews with executive leadership, presenting performance insights, forecasts, and action plans.

Client Experience & Business Growth

• Ensure high-level engagement with key client accounts through Quarterly Business Reviews, proactive problem-solving, and strategic relationship management.
• Partner with Sales, Recruiting, Marketing, and Client Services to support onboarding of new accounts, expansion of existing accounts, and delivery of integrated solutions.
• Support the growth of strategic accounts by identifying new opportunities within current client partnerships and collaborating with cross-functional teams.
• Support field teams in delivering exceptional service and resolving client concerns with speed and integrity.

Financial Management

• Own P&L responsibility for staffing operations, ensuring budgets, forecasts, and profitability targets are met or exceeded.
• Analyze regional and market-level financials to identify cost-savings, margin improvement opportunities, and operational risks.

People Leadership & Talent Development

• Foster a high-performance culture focused on accountability, service, and innovation.
• Attract, hire, develop, and retain top operational talent, ensuring strong leadership bench strength.
• Provide coaching, mentorship, and development plans (including succession planning) for the Regional Manager and other operational leaders.
• Champion employee engagement initiatives aligned with company core values.

Compliance & Risk Management

• Ensure compliance with all federal, state, and local employment and labor regulations.
• Promote and monitor adherence to safety programs, client SOPs, and company policies across regions.

Corporate / Strategic Focus

• Aligning with executive leadership on growth targets, client strategy, and performance metrics.
• Reviewing financials, turnover, sales activity, and branch performance data.
• Building recruiting, retention, and incentive strategies that cascade to all branches.
• Ensuring systems, compliance, and processes are standardized and functioning.

Branch / Field Focus

• Regular site visits (e.g., 1–2 branches per week, depending on travel feasibility).
• Spending time with branch leaders and teams—coaching managers on sales, recruiting execution, and customer service delivery.
• Shadowing front-line activities (sales calls, candidate interviews, client visits) to spot training opportunities.
• Addressing client-specific escalations when needed.

The Qualities:

• 8+ years of leadership experience in staffing, operations, or workforce solutions industry.
• Proven success in managing multi-site or multi-regional teams with full P&L responsibility.
• Deep understanding of staffing industry metrics, trends, compliance, and best practices.
• Strong financial and business acumen, with experience managing budgets and driving profitability.
• Excellent communication, presentation, and interpersonal skills.
• Experience leading through change and scaling systems/processes during periods of growth.
• Passion for servant leadership, people development, and delivering exceptional client and associate experiences.

Key Competencies

• Strategic Thinking & Vision Casting
• Process & Systems, Implementation & Management Skills
• Change Management
• Talent Development
• Results Orientation & Accountability
• Customer-Centric Mindset
• Analytical Problem-Solving
• Emotional Intelligence
• Collaboration & Influence

Morales Group Offers:

• Hands-on experience in staffing operations and talent acquisition.
• Mentorship and guidance from experienced professionals in the field.
• Opportunity to contribute to meaningful projects and initiatives.
• Networking opportunities within the company and the broader industry.
• Potential for future full-time employment or references based on performance.
• Professional Development – From our Udemy partnership to monthly workshops to continuing education tuition reimbursement program – we believe in developing our team.

What we value:

Be Humble

Show up with no Ego and serve others.

Be Courageous

Be willing to step out for what is right and use your voice.

Be a Light

Shine bright when there is darkness.

Be Gritty

Stay hungry, overcome challenges, produce results.

Morales Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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