Job Description

Syndeo has a temp-to-hire opportunity for a Shelter Support Provider at Harbor House – Catholic Charities.  This position will be PRN (as needed) and will average at least 15 - 20 hours per week. The shift will consist of mostly 1st and 2nd shift hours and will include weekend shifts. Below are specific time frames in need - 

• 8:00 am - 1:00 pm
• 1:00 pm - 4:00 pm
• 4:00 pm - 9:00 pm
• 9:00 pm - 12:00 am

This person will be responsible for screening potential clients and determining eligibility for services, and walking clients through the process. Once clients enter the program this person will help them with their day-to-day requirements, while implementing shelter guidelines.

Accountabilities:

• Receives prospective clients and determines eligibility for service. Admits clients through established procedures. Refers ineligible prospects to other programs as appropriate.
• Supervises and assists clients in their day-to-day requirements. Informs clients of shelter guidelines and completes infraction reports when violations are observed.
• Recommends exceptions to shelter guidelines to appropriate staff members. Communicates exceptions to other staff members.
• Collaborates with other staff members to follow recommended housing plans.
• Manages resident’s daily requirements of shelter. Ensures shelter duties are accomplished and daily inventory of various items available.
• Coordinates and supervise volunteer staff’s interactions with clients. Receive and acknowledge donations to the shelter.
• Receive incoming calls to shelter, respond to inquiries, and determine appropriate action.
• Completes daily logs and other documentation prior to leaving the shelter for shift.
• Maintain safety and security of the facility. Escalate appropriate situation to supervision for review.
• Cleans empty rooms on an as needed basis in order to get rooms ready for new families entering shelter.
• Performs other related duties as assigned. 

Requirements:

• High school diploma with 1-2 years of education, training or experiences with social services
• Professional experience or training in counseling, domestic violence, economically disadvantaged, or other social issues preferred but not required.
• Proven work history that demonstrates ability to establish rapport with people from various socio-economic backgrounds.
• Proficiency in computers, with hands-on experience utilizing Microsoft Office Suite.
• Experience in a residential facility preferred.
• Driver’s license and insurable driving record
• Ability to pass pre-employment screenings (drug, background and MVR).

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