Job Description

Job Summary

The Staffing Coordinator / Case Manager plays a vital role in ensuring effective service delivery across our early intervention program by managing provider scheduling, recruitment, onboarding, and administrative support. This role ensures staffing operations are in compliance with New York State Department of Health (NYSDOH) regulations and internal standards, while fostering a positive and productive environment for service providers and program staff.

Key Responsibilities

• Coordinate and manage provider scheduling to ensure timely service delivery across NYC boroughs
• Recruit, screen, and onboard qualified early intervention providers
• Maintain accurate provider records (credentials, availability, caseloads)
• Collaborate with HR to ensure staffing compliance, including license/certification renewals, background checks, mandatory trainings, and documentation in EI-Hub, IRMA, and internal systems
• Liaise with Clinical and QA teams to address caseload assignments and provider performance
• Serve as primary point of contact for staffing-related issues and provider support
• Accurately manage data in scheduling and case management systems
• Generate regular reports to support program planning and audit readiness
• Assist in developing and refining staffing workflows and policies

Required Qualifications

• Bachelor’s degree (required) in human services, psychology, public health, healthcare administration, or related field
• 2+ years of relevant experience (required) in early intervention, human services, or regulated staffing environment
• Working knowledge of New York State Early Intervention Program regulations
• Familiarity with EI systems such as EIHub, and IRMA (preferred)
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office and digital record-keeping systems
• Bilingual abilities a plus (Spanish, Mandarin, Cantonese, or Russian preferred)

Benefits:

• 401(k) with employer contributions
• Paid time off including vacation days and holiday pay
• Comprehensive onboarding and training
• Tuition reimbursement
• Professional development workshops
• Support for continuing education and certification programs

About Us

We are a multi-specialty child care services company dedicated to supporting the developmental needs of young children and their families. With a strong presence in New York City's Early Intervention (EI) Program for almost two decades, we are committed to delivering high-quality, family-centered services through a diverse team of professionals. Our mission is rooted in excellence, collaboration, and a deep respect for the communities we serve.

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