Job Description

GENERAL JOB DESCRIPTION

Greater Bakersfield Legal Assistance, Inc. (GBLA) seeks a detail-oriented and compassionate Eligibility Coordinator to assess and determine the eligibility of applicants seeking legal services, specifically victims of domestic violence. The Eligibility Coordinator will be the first point of contact for individuals in crisis and will play a crucial role in ensuring that applicants meet GBLA’s eligibility criteria. The ideal candidate will have strong interpersonal skills, the ability to handle sensitive information with confidentiality, and a commitment to GBLA’s mission.

DUTIES AND RESPONSIBILITIES

• Serve as the primary contact for victims of domestic violence inquiring about GBLA’s legal services for protection.
• Conduct intake screenings via phone or in person, using interpreter services if needed, to determine applicant eligibility based on GBLA’s guidelines.
• Gather and verify necessary documentation and information from applicants.
• Maintain accurate and up-to-date records of applicant interactions in GBLA’s case management system.
• Provide a clear explanation of GBLA’s eligibility criteria and services to applicants.
• Refer ineligible applicants to alternative resources, shelters, and partner organizations when appropriate.
• Collaborate with GBLA staff to ensure a smooth intake and case assignment process.
• Regularly meet and confer with other staff regarding new cases.
• Stay informed on GBLA’s service areas, funding restrictions, and regulatory requirements that impact eligibility determinations.
• Assist in tracking and reporting eligibility trends and client demographics to support organizational planning.
• Track and log time pursuant to GBLA’s internal timekeeping procedures.
• Participate in training and professional development opportunities as needed.

QUALIFICATIONS

• Experience in client intake, customer service, social services, or legal assistance, particularly with survivors of domestic violence, is a plus.
• Strong communication and active listening skills.
• Ability to interact effectively and professionally with individuals experiencing trauma and crisis.
• High attention to detail and ability to follow standardized procedures.
• Proficiency in Microsoft 365 and experience using databases or case management systems.
• Bilingual (English/Spanish) preferred but not required.
• Ability to handle confidential information with discretion.
• Strong organizational and time-management skills.

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