Job Description

We are actively seeking a Financial Technical Support Representative to join the Digital Adoption team within the Retirement Solutions department to drive the transition of our customers from a hard copy based process to a new digital solution.

The Details:

• Start Date – 4/14/25
• Location : Three Nationwide Plaza Columbus, Ohio 43215
• Hybrid work schedules 2 days in office and 3 days’ work from home(candidates must reside within 35 miles from Columbus OH)
• Hours of Operation: Monday – Friday within these hours 8:00 am – 7:00 pm EST-You would be scheduled to work a 38.75 hour work week
• Compensation : $19.00/hr.
• Available benefits: Medical, Dental, Vision, 401K, etc.
• Paid Training
• Parking provided

About the Job:

As a Representative, you will be responsible for handling both inbound and outbound plan sponsor inquiries related to the adoption of the Plan Sponsor website. Plan Sponsors will make contact with the solution center either via email or through the Technical Support Line to ask questions or seek assistance with using the self-service features within the website such as our FastPlay Payroll System or Task Center. Key Responsibilities:

• Resolution of technical issues will be required handling inquiries such as troubleshooting login issues or helping with general navigation.
• Proactive calls to plan sponsors who have not yet taken steps to adopt the self-service features.
• Processing inbound web access forms received in our workflow system. The inbound web access forms will require access to establish the proper web roles and enable the features for each plan upon receipt of the form in good order.

What we are looking for in a candidate:

• Strong customer service skills with the ability to handle inquiries requiring issue resolution
• Knowledge and experience using websites and other technology
• Someone who can quickly learn the self-service features such that they are comfortable helping customers navigate and resolve common problems
• Quick learner and self-motivated individual who is energized by helping others
• Critical thinking skills

As an ideal candidate you will have:

• A completed or nearly completed bachelor's degree (preferably in Business, Information Technology, Finance, Communications, Economics or a related field)
• Two years of solid work experience in a service related field. Call Center, Help Desk etc.
• Deliver friendly customer service while talking on the phone and working through computer systems simultaneously

If you are someone who has a passion for helping others and enjoys working in a fast paced environment apply or send your resume to michelle.liggett@randstadusa.com for consideration.

I look forward to connecting!

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