Job Description
We're looking for a proactive and experienced Freight Forwarding Operations Manager to join our dynamic team. If you're passionate about international shipping, operational efficiency, and working with global teams, this role is for you.
Responsibilities:
- Build and lead a high-performing team to successfully execute freight forwarding operations.
- Oversee all aspects of freight forwarding—including ocean shipping such as shipment tracking, drayage coordination, settlements, and communication with customers, carriers, SSLs, customs brokers, and internal leadership.
- Coordinate international cargo movement (primarily between the U.S. and East Asia, including China and Korea) through the most efficient modes ocean, air, inland, express, and distribution centers to meet customer requirements on time and in full.
- Lead negotiations and resolve disputes with SSLs, drayage and rail companies, and customers, particularly around operational issues, payments, and accessorial such as demurrage and detention.
- Analyze logistics and performance data to identify bottlenecks or pending issues, and collaborate with stakeholders to implement effective solutions.
- Develop strategies for handling complex scenarios, including trans-loading, diversions, change of destination (COD), and port congestion.
- Monitor overall operations to ensure service excellence, manage profit and loss, and support long-term business sustainability.
- Lead the creation and execution of regional innovation and cost-reduction initiatives, and adjust strategy based on progress and performance.
- Prepare and deliver ad-hoc and scheduled reports as required by clients or leadership.
- Perform additional duties and special projects as needed to support overall logistics performance and client satisfaction.
Qualifications:
- Bachelor’s degree in Business Administration, Sales, Marketing, or a related field. Master’s degree preferred.
- At least 16 years of logistics Freight Forwarding experience working with top Global international Freight forwarder, warehouse operations and transportation.
- Experiences in International Freight forwarder like, FNS, Kuehne Nagel, Expeditors, DSV, DB Schenker, LX Pantos is preferred.
- Strong background in International Shipping Logistics Cost Analysis, with the ability to evaluate logistics expenses across air and sea transportation, identify trends, and benchmark market rates.
- Proven experience in route planning and optimization, including multimodal and intermodal transport solutions.
- Expertise in developing transport plans that optimize load efficiency, transit times, and logistics costs.
- Expertise in creating and managing logistics processes, including warehouse operations, local transportation, and SOPs.
- Proficiency in Microsoft Outlook and Office Suite, particularly Excel (including VLOOKUPs and PivotTables), PowerPoint, and Word.
- Skilled in building trust and rapport with stakeholders at all organizational levels from C-level executives to operational staff.
- Willingness to travel up to 30% , including client visits, industry conferences, and company meetings.
- Bilingual in English and Korean exceptional written and verbal communication skills in Korean are required.
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