Job Description

Chick-fil-A Tom Austin Hwy: Front of House Manager

Come be a part of the VERY FIRST Springfield, TN Chick-fil-A Team

We are looking for top talent that is passionate about serving our guests, growing the business, and making a difference in the Springfield community. If this sounds like you, we'd love to meet you!

Reports to: Front of House Director

Opportunity:

We are looking for a Front of House Manager to join our team at Chick-fil-A Tom Austin Hwy. The right candidate for this role will be passionate about providing guests an outstanding experience as well as developing and supporting team members. We are looking for smart, self-starting, kind, and energetic people to join our team. As one of our Managers, you will have the opportunity to work directly with the restaurant Owner/Operator, an amazing leadership team, and to grow personally and professionally with a truly wonderful group of peers.

Responsibilities Include:

• Deliver a remarkable dining experience for all guests
• Coach Team Leader and Team Member behaviors
• Hustle that creates a surprisingly fast Speed of Service
• Execution of systems that ensure a refreshingly clean environment
• Maintains work environment that ensures and promotes food safety
• Vigilant attention to the organization and appearance of the Front of House
• Cash management best practices
• Inventory management
• Exceed Chick-fil-A quality requirements
• Coaches, evaluates, and holds accountable Front of House Team Members
• Create a team line up and execute a plan to ensure aces are in their places
• Develop a restaurant culture of growth minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
• Maintain vision alignment with the leadership team
• Ensure stewardship systems are taking place throughout the restaurant
• Develop leaders in such a way that they are operating as a motivated, high performance team that embodies the vision of the business.
• Oversee speed of service and completion of goals.
• Create, lead and implement systems that will be the standard for all front counter & Drive Thru innovation and high performance teams throughout the restaurant.
• Be intentional in performing daily goal-setting and performance feedback to all Team Members and Leaders on all Chick-fil-A processes and procedures.

Skills:

• Strategic thinker, Goal-oriented, Tech-savvy
• Great communicator both in handling difficult situations and a diverse team.
• Mature, dependable and results-oriented
• Ability to work in a team environment
• Very detailed oriented & keenly observant
• Professional communications experience
• Maintains a number of business and professional community contacts
• Self-starter, creative and flexible
• Good business sense, achiever
• Strong project/time management skills
• Proven history of consistently performing at a high level
• Unquestionable integrity and represents Chick-fil-A well
• Passionate about building relationships with clients
• Servant spirit with strong sense of stewardship

Background and Skills:

• 2 years of leadership experience
• Minimum of 1 year experience in hospitality
• Chick-fil-A experience preferred!
• Passionate about building relationships with guests through serving them
• Fun, outgoing, energetic personality
• Ability and eagerness to mentor younger workers and to have a positive impact on their professional development
• Detailed, organized and process-oriented

Pay

$17.00 - $22.00 an hour

Benefits:

• 100% of employee only mid-tier medical insurance plan covered by Chick-fil-A!
• 401k with up to a 4% match for eligible Team Members
• Dental and Vision insurance
• 2 weeks paid time off
• Free meal for every shift worked
• Learning Library: Access to books on leadership, life skills, personal growth
• $1000 baby bonus for anyone on our team expecting or adopting
• Other great benefits in the works

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

• Flexible Hours - You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
• Work Directly With A Chick-fil-A Operator - The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
• Competitive Pay - Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
• It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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