Job Description

Summary

As the Front of House Manager, you will lead and oversee daily operations to ensure an exceptional dining experience for our guests. Reporting to the General Manager, you will utilize your strong leadership and communication skills to train and manage staff effectively. Your expertise in hospitality and food service management will be essential in maintaining high standards of service and organization. With a focus on team management and guest satisfaction, you will play a pivotal role in creating a welcoming atmosphere while driving operational excellence in our establishment.

Responsibilities

• Oversee daily operations of the front of house, ensuring exceptional guest experiences.
• Train and manage staff, fostering a positive and efficient work environment.
• Supervise food service management, including inventory control and cash handling.
• Coordinate with kitchen management to ensure timely food preparation and service.
• Maintain high standards of hospitality and communication with guests and team members.
• Implement organizational strategies to enhance service quality and operational efficiency.
• What skills do you need to be a front of house manager?

Communication and interpersonal skills: You need to be able to communicate effectively with staff and customers alike. This includes having excellent verbal, non-verbal and written communication skills, as well as being able to listen attentively.

Leadership and management skills: You need strong leadership skills to motivate teams to achieve desired results. To do this, you’ll need exceptional problem-solving and decision-making skills.

Organizational skills: From managing stock levels to scheduling staff, there are many plates to juggle. To do this efficiently, you must be able to plan, prioritize and delegate.

Problem-solving and decision-making skills: No matter how well you plan, unexpected problems may arise. You must have the ability to think quickly and make decisions in order to resolve any issues efficiently.

Knowledge of the hospitality industry: Understanding the hospitality industry and its policies, regulations, and standards is paramount. This includes having an awareness of health and safety regulations as well as customer service best practices.

Strong interpersonal skills: This is essential for providing excellent customer service and creating an inviting atmosphere. It’s also important to be able to build positive relationships with staff, suppliers, and other relevant stakeholders to ensure smooth operations.

Effectively handle customer issues: Whether it’s a difficult customer, an issue with a product, or something else, it’s important to handle customer issues professionally and calmly. This can help to prevent further issues from arising and maintain the reputation of the organization.

Proactive problem solving: Front of house managers should be able to anticipate potential issues before they arise, and take steps to prevent them.

Adaptable to changing work environments: No two days are the same when working in a front of house team, so you must be able to adapt quickly and effectively to changing work environments. This includes being flexible with hours, able to work long shifts, and able to handle high-pressure situations.

Self-motivation: You should have the drive and enthusiasm to provide excellent customer service, whilst ensuring that all tasks are completed efficiently.

Positive attitude: There will be times when things don’t go according to plan, but it’s important to stay upbeat and deal with any issues in a pleasant way. Not only does this help ensure that staff morale remains high, but it can also help to maintain a positive environment for customers.

Hat Creek Burger Company was founded in Austin, Texas in 2008 as a humble food truck serving up delicious burgers, fries, and shakes.
In a city famous for food trucks, Hat Creek managed to stick around through an unwavering commitment to doing the right thing. From high quality ingredients like all-natural beef and freshly baked buns to our philosophy of service, Hat Creek became known for our simple, delicious burgers served with a side of connection. From there, the menu and our footprint got bigger but our offering has stayed the same.

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