Job Description

This position oversees all aspects of operations, ensuring efficiency and effectiveness with a priority on safety, quality and customer service. The General Manager manages financials, including budgets, revenue sources, and financial reporting to achieve revenue targets and meet key company metrics. This role also develops and executes strategies to optimize performance and resource utilization.

Responsibilities

• Partnering with the Director in strategic decision-making and leading the company to achieve annual goals.
• Leading safety management, ensuring effective training delivery, ensuring adherence to regulations, and fostering a safety-first culture.
• Ensuring efficient operations and consistent processes across departments.
• Identifying and leading process improvement initiatives, partnering with departmental leads to optimize systems and processes across all departments.
• Developing and optimizing annual operating and capital plans, as well as asset management to support revenue KPI targets.
• Managing financials, including budgets, revenue sources, and financial reporting.
• Conducting contract and rate negotiations.
• Maintaining customer and high levels of customer service with proactive communication and oversight of quality and timely service delivery.
• Works with their management team to develop and implement business plans to improve financial and service performance year over year.
• Overseeing workforce planning, and leading development planning for managers.
• Coaching direct reports and driving a coaching culture across the company.
• Leading internal communications across all locations, ensuring consistent and regular communication to all staff.

Qualifications/Experience

• Ten (10) or more years of experience in operations management or a related field, with a proven track record of managing teams and overseeing operational processes.
• Five (5) or more years in a supervisory or managerial role, demonstrating experience in leading teams, building organizational and safety culture, managing projects, and achieving operational goals.
• Experience with budgeting, resource allocation, and process improvement initiatives.
• Skills in communicating effectively (verbal and written).
• Excellent people leadership, teamwork and collaboration skills.
• Ability to shape safety culture and motivate team members to think safety first.
• Ability to shape organizational culture and maintain strong employee engagement.
• Ability to negotiate and manage contracts.

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