San José
Overview
The Specialist, Tender Support, is responsible for leading the ocean freight tender management process from start to finish, including pre- and post-RFP analysis under the guidance of the Tender Manager.
The primary objective is to ensure that RFPs are completed on time and align with both tactical and long-term business strategies, including scalability, replicability, and vertical growth.
Key Result Areas
Manage the NAM and LATAM tender process, leading ocean freight tenders from initiation to completion with pre- and post-RFP analysis.
Filter, digest, analyze, consolidate, and prepare tender packages.
Key Accountabilities / Duties
Support management during the pre-tender process by evaluating tenders, assessing risk factors, and requesting, collecting, and compiling regional/global pricing from corresponding pricing teams in line with APLL tender strategies.
Continuously review the tender response process, recommending system and process enhancements to the Pricing and Tender Manager.
Facilitate the tender management process and act as Bid Lead, collaborating closely with all key stakeholders (Bid Owner, Product, Procurement, and Pricing Teams).
Ensure post-RFP analysis and reviews are performed by bid owners for all managed bids, whether successful or unsuccessful, and ensure tender feedback is shared with relevant organizational functions.
Additional Accountabilities / Duties (During Non-RFP Season)
Prepare high-quality responses to Requests for Quotations (RFQs) and Requests for Proposals (RFPs) from both new and existing clients.
Request, collect, and compile global pricing from relevant pricing teams.
Manage accurate and timely ocean freight rate quotations for customers based on input from Ocean Product Management, delivered in standardized, FMC-compliant formats to Sales Account Managers and customers.
Submit approved quotations to the appropriate filing teams to upload selling rates into rate management systems.
Minimum Requirements
Associate degree in Business, Marketing, or related field required; Bachelor’s degree preferred. Equivalent combinations of experience and education may be considered.
Minimum of 2 years of general business or office administration experience in a corporate setting.
General understanding and/or experience in logistics operations or a sales office is preferred.
Additional Knowledge, Skills & Abilities
Advanced Microsoft Office skills (Excel, Word, PowerPoint, Database), including pivot tables, VLOOKUP formulas, Power BI, and data analysis proficiency.
Experience managing RFQs, tenders, and contract negotiations with carriers and suppliers.
Strong interpersonal, written, and verbal communication skills; ability to communicate effectively with business users at all levels.
Ability to apply practical judgment and resolve problems in standard business situations.
Strong knowledge of ocean and ground freight models and cost structures.
Detail-oriented, with the ability to analyze large datasets accurately.
Ability to work effectively with cross-functional teams and diverse backgrounds.
English required; Spanish is a plus.
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