Head of Technology Job at Harnham, New York, NY

SDNjVmsxNkx5RmdYMkZpdXBVODBONEZBVlE9PQ==
  • Harnham
  • New York, NY

Job Description

Head of Technology Operations

Location: New York, NY (Hybrid - 3 days/week onsite)

Compensation: $250,000 - $280,000

A high-impact, mission-driven nonprofit organization is seeking a Head of Technology Operations to lead and scale its IT function across a multi-site network serving thousands of students and staff. The organization is pioneering educational equity in New York, with a special focus on supporting children from low-income backgrounds, English language learners, and students with disabilities.

This is a senior leadership role that requires both strategic vision and hands-on execution. You'll oversee the end-to-end IT operations environment, working closely with executive leadership to transition from a reactive support model to a proactive, service-oriented technology function that empowers educators and students alike.

Key Responsibilities

  • Oversee Help Desk, Systems Administration, Network Engineering, and Device Management across both central and school-based operations
  • Develop and execute a strategy to shift the tech function from reactive troubleshooting to proactive support and partnership
  • Serve as a visible technology leader, working closely with executive leadership and internal stakeholders to align IT operations with organizational priorities
  • Design and implement processes that increase the speed, reliability, and quality of support services for both hardware and software
  • Manage relationships with third-party vendors and service providers to ensure effective and efficient service delivery
  • Establish KPIs, reporting structures, and dashboards to continuously monitor and improve technology service levels

Qualifications

  • 5-10+ years of progressive experience in IT operations leadership
  • Proven success managing and scaling IT teams in dynamic, multi-site environments
  • Deep experience with Help Desk operations, network infrastructure, systems administration, and device lifecycle management
  • Strong communication skills, with the ability to translate technical concepts to non-technical audiences and influence senior stakeholders
  • Demonstrated ability to lead and mentor teams, foster accountability, and build a service-oriented culture
  • A track record of implementing strategic improvements in IT support delivery and infrastructure

Job Tags

Shift work, 3 days per week,

Similar Jobs

Symmetry Companies

Graphic Designer Job at Symmetry Companies

 ...Symmetry Realty, Homes, and Hospitality divisions. We craft elevated member experiences through world-class amenities, thoughtful design, and effortless service. As our Graphic Designer, you will define how prospects and members see, feel, and connect with our brand.... 

DHL Express, Inc.

2025 Summer Intern - Sales - Tempe, AZ Job at DHL Express, Inc.

 ...YOUR career with DHL today! Do you want to have a Red & Yellow Summer Experience? Do you want to join The Most International Company...  ...World? We are looking for ambitious, confident, and enthusiastic Sales Interns to join our Inside Sales Team in Tempe, AZ. This... 

Bellingham Marine

Project Management/Development Intern Job at Bellingham Marine

 ...In the Project Development/Management Intern position you will assist in project proposals, sales calls, and project management. Bellingham...  ...provide on-the-job training in marina planning, estimating, production and construction management. Engineering skills will be... 

Turn2Partners

Executive Assistant Job at Turn2Partners

 ...stakeholders Coordinate materials, presentations, and logistics for meetings and events Handle confidential communications and time-sensitive requests Support company events and offsites Provide additional administrative support and take on ad hoc projects as... 

The Cooper

Spa Director Job at The Cooper

 ...grow with the development of The Cooper, downtown Charlestons only luxury waterfront hotel, opening in 2025; Sorelle, a multi-level Italian restaurant concept; The Riviera Theater, a revitalized iconic entertainment venue; and Credit One Stadium, a world-class venue for...