Job Description

Job Title: Healthcare Customer Service

Location: Onsite – 1640 Dallas Pkwy, Plano, TX 75093

Start Date: 08/25/2025 - 08/24/2026

Pay Rate: $19.00/hour (W2)

Schedule: Monday to Friday | 9:30 AM – 6:00 PM

Training Duration: 6–8 weeks (same schedule, no time off allowed during training)

Pay rate- $19/hr on W2

Position Summary:

We are seeking Provider Relations Associate Analysts to support day-to-day operations of provider engagement and communication. This role is based onsite in Plano, TX and requires candidates to live within a 30-mile radius of the office. The successful candidates will play a critical role in supporting healthcare providers by handling inquiries, educating on policies, resolving non-routine claim issues, and ensuring contractual and credentialing compliance.

Key Responsibilities:

• Provide support and maintain positive relationships with healthcare professionals within the provider network
• Deliver high-quality customer service through phone and written communications
• Educate providers on administrative policies, contract compliance, reimbursement, and utilization patterns
• Coordinate communication regarding policy changes, credentialing, and contract updates
• Assist in resolving complex claim and contract issues
• Support provider onboarding and credentialing
• Document and analyze provider inquiries to ensure resolution and trend identification
• Work independently while meeting time-sensitive deadlines and team goals

Required Skills & Qualifications:

Top 3 Non-Negotiables:

• Computer Proficiency
• Prior Call Center Experience (inbound or outbound; 2 years preferred)
• Team Player with a Direct Contribution Mindset

Additional Requirements:

• Strong customer service and phone etiquette skills
• Ability to communicate and explain complex or technical information clearly
• Comfort with multitasking (talking and typing simultaneously)
• Excellent interpersonal, written, and verbal communication skills
• High attention to detail and accuracy
• Familiarity with Microsoft Office Suite
• Self-motivated and proactive in seeking clarification when needed
• Willingness to learn and adapt to new systems
• Strong attendance record and commitment to reliability
• Goal-oriented and accountable in a performance-driven environment

Education:

• Minimum Requirement: High School Diploma or equivalent

Important Notes:

• This is a 100% onsite role. Candidates must live within a 30-mile radius of the office location.
• No absences/time off will be permitted during the 6–8 week training period .
• Candidates with pre-planned time off in January/February or during training should not be submitted.

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