Helpdesk Analyst Job at Acro Service Corp, Indianapolis, IN

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  • Acro Service Corp
  • Indianapolis, IN

Job Description

Job Title: Helpdesk Analyst

Duration: 12 months contract

Location: Indianapolis IN, 46204- HYBRID

Max Pay Rate:$23.35/Hour Max (On W2 terms, without any benefits)

Job Description :

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Required / Desired Skills:

  • Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
  • Experience in a helpdesk, data quality, or healthcare IT support role
  • Experience with deduplication tools, data matching, or record linkage techniques
  • Familiarity with immunization information systems
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service abilities
  • Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
  • Knowledge of HL7 messaging and public health data standards
  • Experience working with state or local public health departments
  • Understanding of HIPAA and data privacy regulations

Job Tags

Contract work, Work at office, Local area,

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