Job Description

• Location N/A, Sycamore, IL, 60178, United States
• Base Pay $45000.00 - $55000.00 / Year
• Minimum Experience 2 Years

• Name Gemma Goffinet
• Email ggoffinet@prescientsolutions.com

HELPDESK ENGINEER

Prescient Solutions is an award-winning, Chicagoland-based Managed IT Services Partner. We have been providing CIO-level advisory support as well on-site and remote IT services since 1996. Prescient is a 2025 winner of Inc. Magazine's Best Workplaces for the third year in a row!

We are looking for a dynamic IT Helpdesk / Help Desk Engineer who shares our commitment and believes in the value of communication and client interaction. As a Helpdesk / Help Desk Engineer, you will:

• Provide Level 1 support on-site in a primarily Microsoft environment at our client site;
• Assist with systems administration and projects; and
• Document and post procedures.

*** Applicant must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time. ***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Troubleshoot, Maintain, Upgrade hardware and software;
• Create and maintain new user accounts, including groups;
• Work closely with Network and Systems Engineers to gain knowledge of network topology, profiles and tasks within a Windows-based back end environment;
• Contribute to the planning and design of workstation hardware, software, and application capabilities; and
• Deliver assigned projects while meeting timelines and budget objectives.

• At least two years of IT related customer service experience in a helpdesk or call center setting;
• Basic understanding and troubleshooting skills of desktop and laptop OS's, general applications, anti-virus software, Office 365, printers, TCP/IP and communications protocols;
• Strong technical writing skills; and
• Authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits include:

• Medical, Dental, Vision Insurance
• 15+ days Paid Time Off (PTO)
• Monthly BYOD expense reimbursement
• Professional Development
• Employee Assistance Program
• Discretionary 401(k) employer contribution

PI5b0396876088-30492-37806179

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