Job Description

Job Title: Employee Services Generalist (HR Generalist)

Location: 2300 W. Empire Ave., Burbank, CA 91504 (hybrid)

Compensation: $45.00/hr

The Opportunity:

This position sits with the world’s leading internet entertainment service, with over 220 million memberships in over 190 countries enjoying TV series, documentaries, and feature films across a wide variety of genres and languages.

The Experience Integration team was created to understand, support, and advocate for new lines of business, and to partner with the broader TEO team across all regions to integrate them into a single, scalable ecosystem for all employees. The team's role encompasses scaling our global talent organization, enabling HR partners to focus on strategic initiatives, by fostering an empowering culture, driving operational excellence, and ensuring a proactive approach to meeting employee needs with a culture of continuous improvement.

As part of our team, this person will help support operational duties that will provide a seamless experience for our growing creative population. This requires close collaboration & partnership with creative artists, producers, talent acquisitions, hiring managers, human resources and finance.

Job Description:

• You will provide in-depth analysis or industry specialization for complex or escalated HR inquiries, concerns, and cases.
• You will be responsible for the delivery of service in key moments in the employee’s lifecycle; from pre-hire to alumni stage.
• Collaborate closely with our Regional Talent Operations (RTO) and Global Talent Operations Centers (GTOC) to support the employee lifecycle.
• Design, build, and stabilize new process frameworks, assessing their suitability for transition of bodies of work to our RTO and GTOC partners.
• Update and create Work Instructions and Job Aids.
• Collaborate with internal partner teams (e.g., Payroll, Benefits, Mobility, Talent Acquisition and Production) to enhance knowledge management and process improvement across service delivery centers.
• Lead or participate in theme-based projects, partnering with the Project Management team to document new processes and train delivery teams.
• Develop and maintain relationships with partner teams, creating and updating Ways of Working and Playbooks.
• Take an active role in compliance initiatives, adapting to varying compliance requirements across regions.
• Drive process improvement efforts by evaluating and assessing existing processes, using data-driven insights.
• Support administrative and ad-hoc duties as needed.

Qualifications

• Bachelor's degree in HR, Business, or related field (or equivalent work experience).
• (Must have) 3-4+ years of experience in HR Operations, HR Shared Services, HRBP, or similar HR core roles.
• Proven track record of successfully managing complex processes, projects, and initiatives.
• Strong grasp of employment laws and regulations.
• Understanding of data analysis tools and techniques.
• Exceptional communication and interpersonal skills.
• Exception presentation and product delivery skills (PowerPoints, process maps, infographics).
• Relevant HR certifications are a plus.
• Project Management certifications are a plus.

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