Job Description

Description

Position at Thrive Pet Healthcare

Job Summary

The Internal Communications Manager plays a key role in connecting Thrive’s strategy, values, and culture with its team members across hospitals and support functions. This role partners closely with organizational stakeholders to develop and deliver clear, timely, and engaging communications that support business priorities, foster connection, and enhance the team member experience. The manager will ensure communications are tailored for diverse audiences, strengthen engagement and culture, and help the organization navigate change with clarity and confidence.

Leading with Your Head

Understanding business, solving problems, and making decisions through inclusive contributions of others

• Draft and create high-quality content to support Thrive’s business strategy and Team Member Value Proposition through meaningful and creative communication. Content may include emails, digests, intranet content, videos, podcasts, and presentations.
• Maintain the internal communications content and event calendars across all channels.
• Proactively identify content opportunities and scout for team members’ stories.
• Maintain and enhance internal communications platforms (online, mobile, and on-site) to ensure they are up to date, user-friendly, and aligned with Thrive’s goals and values.
• Lead content, promotion, and logistics of Thrive’s internal events.
• Develop communication action plans to support organizational change management, ensuring clarity, consistency, and support for team members during times of transition.
• Segment and tailor communications for different audiences (e.g., hospital teams and central support team) to ensure messages are relevant and accessible.
• In partnership with the External Communications Manager, periodically support crisis communications and risk prevention, including rapid response to urgent operational needs.
• Demonstrate proactive problem solving, adaptability, and a continuous learning mindset—embracing challenge and providing clarity during times of ambiguity or discomfort.
• Partner with vendors or creative partners to deliver communication projects effectively. 
• Measure, analyze, and report on the effectiveness of communications programs, incorporating feedback loops (surveys, focus groups, listening sessions) for continuous improvement.
• Manage special projects as needed.

Leading with Your Heart

Interpersonal aspect of leading with Emotional Intelligence (EQ), effective use of influence, working together constructively and creatively 

• Lead with empathy to enable a better understanding of all roles and build a bridge between the business and its team members.
• Motivate stakeholders and peers to contribute toward one vision that inspires team members to think, feel, and act for the good of the business.
• Drive internal communication efforts that reinforce Thrive’s culture of care, belonging, and recognition.

Leading with Your Hands

The art of bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose with greater results 

• Manage various internal stakeholders (up, down, and across) to ensure focus on business priorities and Team Member Value Proposition.
• Act with accountability and service excellence: living Thrive’s leadership principles of “every client, every time, no exceptions, no excuses” and “we said, we did.”

Key Qualifications:

• Excellent writing and storytelling skills with a love for clarity and engaging messages.
• Experience reaching diverse groups (frontline, corporate, remote, onsite) by adjusting tone, channel, and approach.
• Proven ability to manage multiple projects, meet deadlines, and follow through with accountability.
• Comfortable with intranet/CMS, mobile tools, and collaboration platforms; experienced in multimedia content production and partnering with creative teams.
• Skilled at partnering with and advising various stakeholders, while handling sensitive information with professionalism.
• Strong ability to measure and report on communication effectiveness.
• Thrives in change, comfortable with ambiguity, and approaches challenges with a learning mindset.
• Background in multi-unit and matrixed organizations.
• Minimum 7 years of experience in corporate or internal communications; change management a plus.

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