Technical Specialists III is responsible for implementing technological solutions to solve business problems, creating schedules for analysis, implementation, and testing of technology, handling escalations, monitoring Infrastructure and Network Operations Center (NOC) alerts, and serving as the bridge between Engineering and Service Desk teams to ensure consistent service delivery and effective knowledge transfer. In addition to responsibilities such as drafting change request form submissions and maintaining the escalation board, the Technical Specialist will also be responsible for staying up to date on industry best practices, continually updating standard operating procedures (SOPs), and driving innovation within the division to enhance efficiency and service quality.
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