Job Description

Green Evans-Schroeder is proud to be Arizona’s largest and fastest-growing immigration law firm. We are committed to delivering the highest quality immigration services to our clients, earning a stellar reputation for tackling challenging and complex cases with proven results. Our mission is to protect and advance the rights of the immigrant community, and we achieve this through our unwavering dedication to Teamwork , Respect , and Courage —the core values that drive our success.

We are seeking a passionate and skilled Legal Office Receptionist to join our team in Tempe. If you share our mission, embody our core values, and are eager to be part of a dynamic and intellectually rewarding work environment, we encourage you to consider this exciting opportunity with Green Evans-Schroeder.

Responsibilities

Front Desk Operations:

• Act as the manager of our centralized call center/answering service to ensure that all phone traffic is properly handled and routed to the appropriate law firm personnel
• Provide in-house phone reception services and handle direct communication with existing clients.
• Greet and assist walk-in clients at our Tempe office.
• Manage outgoing and daily mail.
• Organize and maintain the physical environment of our Tempe office, including managing office supplies, inventories, and office equipment.
• Develop and maintain proficiency in all the information systems and databases, both internal and external, that must be used to properly perform the duties of this position. These include, but are not limited to, Clio Manage, Lawmatics, Adobe Acrobat, & MS Office 365.
• Interpret for Spanish-speaking clients and staff as needed.
• Back-up support to other administrative team members in their absence, or when required to ensure excellent client service.

Sales Support:

• Assist the Intake Coordinator with follow-up calls to potential new clients.
• Leverage CRM tools to ensure timely and effective follow-up with all leads, maintaining a seamless and organized client intake process.
• Assist in contacting potential clients before consultations to confirm all relevant information has been received.
• Support special projects assigned by the Intake Coordinator.

Financial Support:

• Receive and responsibly manage payments from our clients.
• Collaborate with the team to ensure timely follow-up on outstanding balances and trust replenishment.

Qualifications

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, including SharePoint.
• Experience with CRM tools like Clio or Lawmatics is a plus.
• Previous experience in a front-desk, administrative, or client-facing role preferred.
• Ability to handle sensitive client information with professionalism and confidentiality.

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