Job Description

About Us

Perform Properties is a best-in-class, diversified real estate operating platform with expertise in high-quality, grocery anchored shopping centers and premier office assets. Perform is positioned to create more engaging experiences for customers, deliver long-term value for tenants, and drive stronger performance across its portfolio.

Perform has expertise in transactions, development, leasing, and management, and benefits from a multi-sector focus, data driven strategy, and national reach. The company focuses on properties with People-Appeal—dynamic spaces where people and businesses actively choose to work, shop, and gather, enhancing the communities around them.

Formed through the combination of ShopCore, ROIC, and EQ Office, Perform Properties leverages the shared experience, scale, and operational strengths of three leading organizations.

Role Summary

As an Operations Coordinator, you’ll be the primary point of contact for the property community and act as the “face” of Perform Properties. You will bring your best each day to support the team to achieve the following:

Responsible for the operations and maintaining the day-to-day relationships with our customers. Set the stage in interactions, positive impression, make people’s day. Provide administrative support to the property team to achieve operational excellence and to maximize value.

This role is based in the office, 5 days a week Monday-Friday.

Essential Job Functions

CUSTOMER SUCCESS

· Serve as the first point of contact for tenants, visitors, vendors and guests.

· Anticipate tenant needs before they arise using relationships you have fostered, unique tenant amenities and relevant information collected in CRM to enhance and personalize their experience.

· Coordinate/prepare/distribute and respond to day-to-day customer communication.

· Know and explain company policies and procedures and communicate, inform, and update tenants on building issues.

· Respond to incoming customer work order requests, manage status of open work orders, and follow-up with customers to ensure satisfaction. Become super user of online work order platform/technology.

· Escalate customer service-related issues to the appropriate property management staff as necessary.

· Input notes into our CRM system about customers.

BUILD COMMUNITY

· Interact with customers to foster ongoing relationships. Identify and execute opportunities to connect tenants with each other.

· Consistently celebrate tenants’ successes and milestones through gifts and notes.

· Brainstorm and plan ideas for property events that will bring people together. Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact on the appropriate event team.

ADMINISTRATIVE

· Responsible for managing the day-to-day administrative functions of the office, such as mail handling, supply ordering, assisting visitors, and organizing team meetings and lunches.

· Answer and screens incoming phone calls; providing assistance when possible before routing calls to appropriate employees.

· Create and maintain various filing systems in an accurate and organized manner.

· Responsible for distribution of recurring reports.

· Process and coding invoices.

PROPERTY MANAGEMENT AND OPERATIONS

· Ensure building-specific operational requirements are met for each event

· Conduct frequent building walks and report deficiencies via the work order system

· Write and send communications relating to building updates.

· Review location and how to use each piece of Emergency Equipment.

· Perform other duties as assigned, including ad hoc projects.

Qualifications and Technical Competencies

· Previous customer service experience

· Some college or equivalent experience

· Proficiency with Microsoft Office Suite and quick learner of multiple softwares

Benefits & Compensation

Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

Base Salary Range: $65,000-$75,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Closing

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email recruiting@performproperties.com

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