Operations Manager- Airlines Job at Reunitus, Atlanta, GA

R0hZWmxsMkh6Vk1TMDFpdW9rbzJOb0JEVXc9PQ==
  • Reunitus
  • Atlanta, GA

Job Description

Overview

Reunitus is seeking an experienced and strategic General Manager to lead our Bag Solutions division. This business unit plays a critical role in supporting our airline clients with baggage services, including warehousing, claims processing, fraud detection, and virtual customer service. The ideal candidate is a dynamic and proven leader with a strong background in operations management, service delivery, and business growth. This role requires oversight of both onsite and remote teams, totaling approximately 30 professionals including supervisors and agents.

Key Responsibilities

Operational Leadership

  • Lead all operational aspects of the division with a focus on efficiency, accuracy, and service quality.
  • Ensure consistent execution across functions including baggage warehousing, claims management, fraud detection, and virtual Baggage Service Office (vBSO) support.
  • Ensure operational controls, KPIs, and SOPs aligned with both customer expectations and regulatory compliance.
  • Drive cross-functional collaboration to optimize workflows, resolve issues quickly, and implement continuous improvement practices.

Team Management

  • Lead, coach, and develop a team of ~30 employees including front-line agents, supervisors, and support staff.
  • Build a strong culture of accountability, communication, and continuous improvement.
  • Conduct performance reviews, develop training plans, and manage workforce planning to ensure optimal staffing and performance.

Business Development

  • Collaborate with executive leadership to identify and pursue new business opportunities within and adjacent to the baggage service domain.
  • Support client relationship management, contract expansion, and revenue growth initiatives.
  • Represent Reunitus Bag Solutions in sales discussions, RFPs, and industry engagements.

Product Development & Strategy

  • Work closely with product and technology teams to provide operational input into the development of new solutions and service enhancements.
  • Drive innovation and process improvement initiatives that improve client satisfaction and operational efficiency.

Qualifications

  • Bachelor’s degree required, business, operations, or related field preferred.
  • 10+ years of progressive leadership experience in operations, preferably within service-oriented industries.
  • Proven success in managing multi-site teams and complex service delivery environments.
  • Strong knowledge of process controls, quality assurance, and safety procedures.
  • Experience in business development and product strategy a plus.
  • Airline or aviation industry experience preferred but not required.
  • Exceptional leadership, communication, and stakeholder management skills.

Desired Traits

  • Strategic thinker with hands-on operational capabilities.
  • Results-oriented and highly organized.
  • Adept at balancing long-term vision with tactical execution.
  • High integrity and a commitment to service excellence.

Job Tags

Contract work, Remote job,

Similar Jobs

Pride Health

Pharmacy Technician Job at Pride Health

 ...Job Title- Retail Pharmacy Tech Location- Menomonee Falls Wisconsin 53051 Pay Rate- $23.00/hr. TO $27.00/hr. Duration- 3 months + Possible extension Shift- Shifts will be 5am-1:30pm and 9:30am-6pm. Need someone willing to be flexible and work both Job Profile... 

Dignity Health

RN Endoscopy Job at Dignity Health

 ...to patients and their support systems with an awareness of cost containment and time management.\#RN@DH**Qualifications****Minimum Qualifications:**+ Current endoscopy procedural experience required NOTE: If operationally able, will consider training opportunities... 

NJASAP

Graphic design/photoshop Job at NJASAP

 ...and videos of Union events to be used in Union media Assist with communication development & delivery specific to manuals and resource booklets Schedule routine communications for distribution (e. g., member-, volunteer, new hire-specific messages) Post communications... 

Carney, Sandoe & Associates

French Teacher Job at Carney, Sandoe & Associates

 ...Carney, Sandoe & Associates, an education recruitment firm, is currently seeking a French Teacher for the 2025-2026 school year at an independent school in Charlotte, NC. About CS&A: Our free job placement service connects educators with independent and private... 

Auto Glass Perfections

Remote Data Entry Clerk Job at Auto Glass Perfections

Job Description: Data Entry Clerk (Remote) Position: Data Entry Clerk (Remote) Job Type: Full-Time/Part-Time Location: Remote (Work from Home) Reports To: Data Entry Supervisor/Manager About the Role: We are seeking a highly organized and detail-oriented ...