Job Description

We’re scaling a consumer electronics brand and need an Operations Manager to own day-to-day fulfillment, inventory accuracy, ERP integrity (NetSuite), and purchase-to-delivery flow . You’ll turn NetSuite into a reliable source of truth, keep orders moving across DTC/marketplaces/retail dropship, and assist with generating and tracking purchase orders for manufacturing partners (executive team retains the factory relationship and negotiations).

What you’ll do

• NetSuite ownership (hands-on): item master governance, inventory transactions, returns, CSV imports, saved searches/dashboards, workflows, exception cleanup, and ERP↔ecommerce/EDI/ASN connector hygiene.
• Fulfillment & logistics execution: coordinate with 3PLs and carriers on receiving, putaway, pick/pack, SLAs, chargeback prevention, and on-time delivery for DTC, marketplaces, and retail dropship.
• Inventory excellence: cycle counts, reconciliation, shrink analysis; maintain ≥98% inventory accuracy across facilities.
• S&OP support: build a 12-week rolling forecast , align demand/supply, place POs, track ETAs, manage expedites/de-expedites, and land cost visibility.
• Compliance & documentation: routing guides, carton/pallet standards, Incoterms/HTS basics, and audit-ready records.
• Customer service enablement: reduce WISMO and RMA cycle time through better data integrity, allocations, and status visibility.
• Continuous improvement: root-cause late orders/chargebacks and automate repetitive ERP/WMS tasks.

Note: Factory relationships remain with the executive team. This role creates, releases, and tracks POs and provides production/ETA visibility.

What you’ve done

• 5–8+ years in operations/supply chain for consumer products (wearables, electronics, accessories, or similar).
• Deep NetSuite proficiency (admin-level or power user): saved searches, dashboards, workflows, item master, inventory/fulfillment flows, CSV mass updates; bonus for SuiteAnalytics/EDI experience.
• Managed 3PL operations and high-volume DTC/retail dropship (SLAs, scorecards, chargebacks).
• Comfortable with ecommerce platforms , marketplaces , EDI/ASN , and retail routing guides.
• Strong S&OP support background (forecast inputs, PO creation, ETA tracking).
• Advanced Excel/Sheets (lookups, pivots) and data hygiene mindset; SQL or BI is a plus.
• Based in Miami/Broward or willing to relocate; occasional travel to facilities.

How success will be measured (KPIs)

• OTIF ≥ 96% across DTC/marketplaces/retail dropship.
• Inventory accuracy ≥ 98% ; stockout days ↓ 40% .
• Pick/pack error rate ↓ 50% ; chargebacks ↓ 50% .
• Order cycle time (order→ship) improves quarter-over-quarter.
• ERP data quality: accurate dashboards, clean exceptions, reliable connectors.

First 90 days

• Day 30: Current-state ops audit; stabilize ERP↔ecommerce/EDI connectors; publish 3PL scorecards; start weekly S&OP cadence.
• Day 60: SOPs for inbound, allocations, returns; chargeback prevention plan; inventory cycle-count program live.
• Day 90: OTIF on target; inventory ≥98%; dashboard pack (OTIF, cycle time, stockouts, error rate, freight %) live; PO/ETA tracking standardized.

Tools you’ll touch

NetSuite, ecommerce platform admin, marketplace portals, EDI/ASN tools, WMS/3PL portals, Excel/Sheets, basic SQL/BI, project trackers.

Compensation & benefits

Competitive salary, performance-based bonus, and benefits commensurate with experience.

Apply: Submit your resume and a brief note on your most impactful NetSuite automation via the LinkedIn “Easy Apply.”

EEO: We’re an Equal Opportunity Employer and welcome applicants from all backgrounds.

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