Job Description

DESCRIPTION:

• This vacancy is with Segway Inc.
• Enter, process and manage orders in our CRM/SAP system with active ownership and engagement from PO receipt to customer invoice.
• Support Sales, Supply Planning and Logistics on order-management issues.
• Support successful execution of EDI transactions and trouble-shoot EDI doc errors for assigned pool of accounts.
• Provide backup of accounts for other team members in their absence.
• Navigate computerized systems for tracking, information gathering, and/or troubleshooting.
• Respond in a timely and professional manner to all Customer inquiries. Identify resources within Supply Chain to support timely response to Customer inquiries.
• Create a positive experience for the Customer by consistently providing superior service and exceeding expectations.
• Work collaboratively with cross-functional team to support on-time and accurate order fulfillment and delivery to meet customer requirements.
• Provide insight on and champion process improvement opportunities and the elimination of non-value-added work.

QUALIFICATIONS:

• 2+ years of progressive experience in Supply Chain, preferably for consumer product goods.
• Experience working with Order Management/SAP systems, EDI
• (Electronic Data Interchange), online vendor portals, databases, and software systems.
• Prior experience in and ability to navigate computerized systems for tracking, information gathering, and/or troubleshooting.
• Experience in contributing to cross-functional team meetings with internal and external stakeholders.
• Ability to prioritize multiple tasks with focused attention to detail.
• Experience with Microsoft Office Suites, including Microsoft Excel, Word, PowerPoint.
• Advanced computer and keyboarding experience.
• Experience working with Retail Buyers, Distributors, and/or Brokers.

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