About Us:
We are a dynamic CPG brand committed to delivering high-quality products and an exceptional customer experience. As we continue to expand, we’re looking for a Part-Time E-Commerce Operations Manager with strong experience to oversee the day-to-day operations of our online store, manage inventory, and ensure smooth fulfillment processes. This is a critical role that ensures our customers have a seamless shopping experience from order to delivery.
Role Overview:
As our E-Commerce Operations Manager, you will be responsible for overseeing the operational aspects of our online store, including inventory management, order processing, customer service, and logistics. You’ll collaborate closely with the marketing and customer service teams to ensure that all orders are fulfilled efficiently, and our customers receive top-notch service. You will also work to streamline processes, implement best practices, and drive operational improvements.
Responsibilities:
• Inventory Management: Track and manage inventory levels to prevent stockouts and overstock. Coordinate with suppliers and warehouses to ensure product availability.
• Order Fulfillment & Logistics: Oversee order processing from the moment a customer places an order until it is shipped. Manage relationships with fulfillment partners, shipping companies, and third-party logistics providers (3PL).
• Customer Service Oversight: Ensure prompt and professional responses to customer inquiries, returns, exchanges, and issues related to orders.
• Platform Management: Maintain and update the online store (Shopify, WooCommerce, etc.), ensuring accurate product listings, pricing, and availability.
• Order Tracking & Reporting: Monitor order status and shipping timelines. Provide regular reports on operational metrics (order volume, fulfillment times, etc.) to improve efficiency.
• Process Optimization: Identify bottlenecks or inefficiencies in our operational workflow and implement solutions to improve speed, cost-effectiveness, and customer satisfaction.
• Collaboration: Work closely with the marketing team to ensure that promotions, discounts, and product launches are accurately reflected in the store and on time.
Qualifications:
• Experience : Minimum of 2-3 years experience in e-commerce operations, ideally in a fast-paced, direct-to-consumer environment.
• Platform Expertise : Hands-on experience with popular e-commerce platforms such as Shopify, WooCommerce.
• Strong Organizational Skills : Ability to manage multiple tasks simultaneously and keep track of deadlines.
• Inventory Management : Experience with inventory tracking systems and processes. Familiarity with order management software and 3PL integrations is a plus.
• Customer Service Excellence : Proven track record of managing customer service operations and resolving issues efficiently and professionally.
• Data-Driven : Strong ability to use Google Sheets/Excel and e-commerce analytics to track performance, spot trends, and optimize processes.
• Attention to Detail : High attention to detail, particularly when it comes to managing orders, inventory, and customer data.
• Problem-Solving : Strong analytical and problem-solving skills, especially in optimizing processes and improving efficiency.
• Communication Skills : Excellent written and verbal communication skills to interact with internal teams, suppliers, and customers.
Bonus Points:
• Experience with Shopify Plus , Klaviyo , ShipBob , or similar fulfillment platforms.
• Familiarity with social media integration for order tracking and customer engagement.
• Ability to think strategically and take ownership of operational improvements.
To Apply:
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