Job Description

Join a collaborative, high-performing team at a small-format hospital where your leadership truly matters. We're looking for a Patient Access Manager who thrives in a supportive environment, values autonomy, and brings strong experience in both team leadership and patient collections . If you're ready to make a direct impact and grow with a team that has your back — we’d love to connect.

Basic Qualification

• Requires a High School Diploma or GED
• A four-year degree in business or healthcare highly preferred
• A minimum of five years patient registration and insurance verification experience in a health care setting is required
• In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences
• Emergency Department registration experience, strongly preferred
• Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required
• Basic understanding of medical terminology
• Knowledge or previous experience using EMR, required
• Excellent customer service
• Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required
• Position requires fluency in English; written and oral communication
• Pennsylvania Candidates : Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date.

Essential Job Functions

• Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations
• Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service
• Ensure the accuracy and completeness of daily registrations
• Compile, analyze, and report data for Patient Access quality measures
• Ensure collection of payments and cash drawer reconciliation
• Prepare and make weekly deposits
• Prepare work schedules and payroll to accommodate budget and allotted FTEs
• Effectively communicate and maintain working relationship with the registered dietician
• Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician
• Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed
• Interview, hire, train, evaluate, and counsel patient access team members
• Provide continuous training for and communicate changes to existing employees
• Ensure all personnel policies are followed
• Work closely and professionally with regional and corporate partners on special projects
• Provide focused education and training for patient access team members around point of service collections

About Us

We are Emerus, the leader in small-format hospitals. We partner with respected and like-minded health systems who share our mission: To provide the care patients need, in the neighborhoods they live, by teams they trust. Our growing number of amazing partners includes Allegheny Health Network, Ascension, Baptist Health System, Baylor Scott & White Health, ChristianaCare, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS Health, MultiCare and WellSpan. Our innovative hospitals are fully accredited and provide highly individualized care. Emerus' commitment to patient care extends far beyond the confines of societal norms. We believe that every individual who walks through our doors deserves compassionate, comprehensive care, regardless of their background, identity, or circumstances. We are committed to fostering a work environment focused on teamwork that celebrates diversity, promotes equity and ensures equal access to information, development and opportunity for all of our Healthcare Pros.

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