Job Description

Shape the Future of Patient Care with Performance Ortho

Join our dedicated team at Performance Ortho, a leader in orthopedic healthcare, where we’re committed to providing exceptional patient experiences across multiple facilities. As a Patient Care Coordinator, you’ll play a pivotal role in ensuring seamless office operations, patient satisfaction, and top-tier administrative support. This is an opportunity to leverage your healthcare experience and make a tangible impact on our patients’ well-being.

Position Objectives

• Serve as a key touchpoint for patients, ensuring they feel valued and understood throughout their visits
• Exhibit professionalism and empathy, building patient trust through expert handling of inquiries and scheduling needs
• Drive operational efficiency by ensuring smooth and timely check-in and check-out processes
• Act as a liaison between patients and clinical teams, offering compassionate support and directing concerns to appropriate channels
• Maintain composure in dynamic situations, demonstrating a solutions-oriented mindset in addressing issues.
• Uphold our organizational values when making decisions related to patient care, balancing empathy with operational effectiveness

Education and Experience

• Minimum of 3-5 years of experience in customer service, hospitality or healthcare administration
• Prior experience in a medical or clinical office setting preferred
• Bachelor’s degree in healthcare administration, business, or a related field preferred, not required

Key Competencies

• Exceptional interpersonal and communication skills, capable of navigating sensitive patient interactions with ease
• Strong problem-solving abilities with the capacity to make decisions confidently
• Detail-oriented multitasker, able to balance competing priorities in a dynamic environment
• Mastery of administrative and office management functions, including Microsoft Office and medical office equipment
• Proficiency in medical records management and scheduling software systems
• A deep commitment to providing extraordinary service and fostering patient satisfaction

Key Performance Indicators

• Excellence in patient interaction and satisfaction
• Timeliness and accuracy of administrative tasks
• Effectiveness in problem resolution and patient care facilitation
• Adherence to performance and service standards of Performance Ortho

Location:

Willing to work in Somerset County, NJ

Benefits:

401(k) matching

Dental Insurance

Health Insurance

Vision Insurance

Paid Time Off

Professional Development

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