Job Description

Position: Practice Manager (Clinical Operations)

Department: Primary Care

Status: Full-Time, Exempt

Location: 6374 Lincoln Ave, Chicago, IL 60659

Reports To: Clinical Director

Compensation: $75,000 – $110,000 (based on experience)

Midwest Refuah Health Center (MRHC) is seeking a Practice Manager (Clinical Operations) to oversee day-to-day operations, supervise support staff, and ensure smooth coordination between administrative and clinical teams. This position requires a professional who can manage staffing, compliance, and process efficiency to maintain a patient-centered, high-performing clinic environment.

Key Responsibilities:

• Oversee daily operations of both clinical and administrative support staff, ensuring smooth and efficient functioning.

• Assist with hiring, supervision, and evaluation of staff, providing mentorship and professional development opportunities.

• Manage clinical and administrative supplies and ensure adequate inventory across all departments.

• Assist with departmental scheduling and coordination across providers, nurses, and front-office teams.

• Attend leadership meetings and contribute to strategic planning, workflow optimization, and policy development.

• Monitor compliance with facility, state, and federal regulations, ensuring high standards of care and safety.

• Prepare and present departmental performance and quality reports to senior management.

• Handle patient complaints and operational issues promptly to ensure patient satisfaction.

Administrative & Compliance Oversight

• Ensure accurate and timely documentation of operational processes and patient records within the EHR system.

• Oversee registration, referrals, and patient scheduling workflows to ensure efficiency and compliance.

• Maintain patient confidentiality and ensure adherence to HIPAA and organizational privacy standards.

• Collaborate with Finance and HR on operational budgets, staffing models, and process improvements.

• Participate in audits, compliance reviews, and reporting activities related to patient care documentation and regulatory requirements.

Required Skills

Excellent communication and leadership skills for effective coordination across clinical and administrative teams.

Strong critical thinking, decision-making, and organizational skills to manage departmental operations.

Ability to multitask and prioritize in a fast-paced clinic environment.

Attention to detail and accuracy in documentation and reporting.

Proficiency with medical software and electronic health record (EHR) systems, preferably eClinicalWorks.

Comprehensive understanding of HIPAA, OSHA, and healthcare compliance standards.

Empathy, professionalism, and customer service orientation in all patient interactions.

Required Qualifications

• Bachelor’s degree in Healthcare Administration, Nursing, Business Administration, or related field required; Master’s degree (MHA or MBA) preferred.

• 3–5 years of experience managing operations in a medical, outpatient, or FQHC setting.

• Demonstrated success in staff supervision, compliance management, and workflow improvement.

• Knowledge of healthcare laws and regulations, including HIPAA and patient privacy laws.

• Ability to work flexible schedules, including evenings, weekends, and holidays if required.

• Strong interpersonal skills and the ability to build positive working relationships with multidisciplinary teams.

Midwest Refuah Health Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, pregnancy or related conditions, or disability.

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