Job Description

The Grand Rehabilitation and Nursing at Batavia is seeking a Receptionist! * Position Type: Full-Time * Schedule: Days with every other weekend availability * Pay Rate: $18/hour-$20/hour About Us: The Grand Healthcare is committed to providing compassionate, high-quality care across our long-term care and rehabilitation facilities. We focus on personalized treatment, comfort, and support to enhance the lives of our residents. Our skilled team ensures exceptional care in a safe, welcoming environment, helping individuals achieve their highest level of independence and well-being. Position Overview: We are currently seeking a Receptionist to welcome visitors, residents, and family members with a friendly and helpful attitude. The Receptionist provides information about the facility’s services, visiting hours, and relevant policies. Receptionist Responsibilities Include: * Greeting and Assisting Visitors: Welcoming visitors, residents, and family members with a friendly and helpful attitude. Providing information about the nursing home’s services, visiting hours, and relevant policies. * Answering Phones and Managing Inquiries: Handling incoming phone calls, taking messages, and directing calls to the appropriate staff members or departments. Addressing inquiries about the facility, resident status, and general information. * Check-in and Check-out Procedures: Managing the sign-in and sign-out process for visitors, ensuring they follow the established protocols. * Mail and Package Handling: Receiving, sorting, and distributing incoming mail and packages. Arranging outgoing mail and packages for pickup or delivery. * Emergency Response: Being prepared to handle emergency situations, such as contacting emergency services or notifying appropriate staff in case of an emergency or security concern. * Coordinating with Staff and Residents: Communicating with nursing home staff, including nurses, caregivers, and administrators, to ensure effective coordination of activities and information. * Maintaining Reception Area: Keeping the reception area clean, organized, and presentable. Ensuring that reading materials and other amenities for visitors are readily available. * Crisis Management: Being prepared to handle difficult or upset visitors in a professional and empathetic manner. * Adherence to Policies and Regulations: Ensuring compliance with nursing home policies, safety guidelines, and relevant regulations. * Training and Orientation: Assisting new employees or volunteers with orientation to the nursing home and explaining receptionist procedures and protocols. Receptionist's Skills & Qualifications: * Experience with hospitality, seniors, health care and service delivery preferred. * Customer Service/Hospitality background preferred. * Strong communication skills required. * Ability to work well with others in a fast-paced dynamic environment. What you can expect from us: * Professional Growth & Stability * Weekly Pay * Paid Time Off (PTO) * Health insurance (Health, Vision, Dental) * 401(k) * Employee “perks” including discount programs. * Innovative Training Programs & much more! Smooth application process! Online Applications available for your convenience! Submit your application for this Receptionist position today and your personal recruiter will reach out to you. Follow Us: See what we’ve been up to on Instagram:

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