What You Will Do
Ensures the integrity of all environments through the accurate scheduling and documentation of release processes. Supports Change Management in planning, scheduling, and controlling the transition of releases through various environments from inception through production. Takes ownership of the ET Request Process and make recommendations to improve its efficiency and effectiveness. Maintains the Release Management strategic process and ensures all procedures are kept consistent and relevant, and all responsibilities are met in a timely manner. Provides overall coordination and analysis of all releases and implementation plans to determine readiness of each release based on release criteria and quality. Prepares deployment schedules and procedures for all necessary releases. Coordinates with vendors and internal teams to efficiently organize, schedule, and execute deployments. Manages, maintains, and supports the ET Service Request Process. Administers updates to Service Requests (SR), ensuring data accuracy and integrity. Ensures the SR process is followed for proper vetting, scheduling, and deployment. Facilitates communication between Enterprise Technologies and Lines of Business to promote forward movement and transparency of SRs throughout the process. Manages and maintains Change Management process and governance, ensuring adherence for all ET changes. Ensures the relevance of the supporting tools, models, and methodologies. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization s Values.
What We Will Require
Bachelor's degree in Management Information Systems (MIS), Computer Science, or Business-related field or comparable education or comparable experience. Minimum three (3) years in release management experience or a software development, technical integration or business operations environment. Minimum of one (1) year in a Project Analyst, Project Coordinator, or equivalent project administrative role. In-depth knowledge of the financial services business and the capabilities/features and functions of the systems and applications available to support them. Must be analytical and detail oriented. Strong process management and improvement skills. Outstanding teamwork, inter-personal, facilitation, organizational, listening and communication skills with proven ability to meet deadlines
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