Job Description

Job Title: Sales Support Specialist

Class: Full-time

Location: Dallas, TX

Walker Zanger connects its clients with high-end tile and slab materials while providing a top-tier customer experience. With over seventy years of expertise, Walker Zanger has cultivated a rich legacy by consistently introducing innovative, top-quality natural stone and tile products.

Walker Zanger is a subsidiary owned by Mosaic Companies, LLC, a nationally recognized leader in specialty wall and mosaic tile, floor tile, and natural stone slab categories. Mosaic's commitment is to promote employee well-being and foster a culture where team members can thrive personally and professionally.

Responsibilities

• Supports sales team in receiving, processing, and tracking purchase orders, sales orders, and invoices. Serves as liaison with billing and customer accounts
• Offers excellent service to clients in the showroom
• Follows up with clients after their preliminary visit to gather info for the Customer Info Form, schedule future visits, and gather feedback for customer experience
• Answers phones and greets clients as they enter the showroom, enters client info in the system, and maintains visitor log
• Coordinates bids, projects, and shipments. Places price quotes and orders
• Maintains order files by mailing sample and catalog requests
• Assists with showroom checklists
• Cashier duties include processing and applying payments to open orders following assigned procedures. Sends open invoices to clients. Performs register counts daily
• Responsible for printing pick tickets for sales orders that meet certain conditions
• Notifies Sales and Warehouse if orders are changed or canceled
• Ability to work Saturdays on a rotating shift to support the Sales Team
• Other duties as assigned

Qualifications

• You’ll be extremely organized and have excellent client service skills
• You’re detail-oriented, can work independently or with a team, and possess great problem-solving skills
• You have excellent verbal and written communication qualities
• You’re able to work on multiple projects at the same time
• You’re able to navigate systems and tools (Outlook, Excel, Word, etc.)

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Mosaic Companies, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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