Seasonal Client Services Agent Job at FitOn and FitOn Health, Tampa, FL

SEhvYmtGcUl6bHdRMGxLdXFrWTdPNE5CVXc9PQ==
  • FitOn and FitOn Health
  • Tampa, FL

Job Description

We’ve all had the experience, when something goes wrong or we need help using a product or service it’s a CRUCIAL time. Maybe we’re feeling a little impatient, maybe we’re fine, but what happens when we try to reach out for customer support can make or break our opinion of that company ! Great customer service can turn a frustrated user into a superfan - and that’s why we need you!

Please note this is a Seasonal position beginning in February and ending in April of 2025.

Up to 39 hrs per week.

Availability Options: 8 AM - 6 PM EST, 9 AM to 7 PM EST Monday - Friday

This is a Remote (work from home) position.

RESPONSIBILITIES:

  • Respond to incoming support tickets (HubSpot) and incoming phone calls (AirCall) with detailed information and precise communication.
  • Proactively think about how FitOn Health can improve a user's access to support channels.
  • Proactively think about ways the FitOn Health product (website, app, support pages) can be improved or changed to mitigate the need for individuals to contact FitOn Health in the first place.
  • Additionally, providing "passive" solutions so that it's simple for a user to find a solution without emailing or calling support. 
  • What information can be included in tickets, phone calls, and FAQs to give users access to solutions before a question arises.
  • Agents must enjoy the view from the weeds. You will be tasked with communicating FitOn Health broadly and narrowly to individuals with varying experience with the FitOn Health product.
  • An active learner who understands how to not only provide solutions but predict confusion points prior to being presented with a problem.
  • A patient listener who can decipher an individual's question, especially when not stated explicitly.
  • Always treats individuals with respect and dignity. The ability to assist without frustration even if an individual becomes frustrated with a situation.
  • You must have extraordinary organization skills. These will be used to design, create, and execute a comprehensive customer support strategy.
  • The ability to take a chaotic situation and provide information that is concise and direct. This ability must extend to situations where others become frustrated and angry.
  • A detailed understanding of not only how FitOn Health functions but why it functions in a specific way.

EXPERIENCE/QUALIFICATIONS:

  • Patience, grace, and a sense of humor
  • Excellent writing and communication skills
  • A knack for taking technical language and making it understandable
  • A passion for solving tough problems and proposing elegant solutions
  • A strong and healthy attitude and ability to find personal balance even in the midst of strong emotions
  • Customer Service experience
  • Experience in CRM software like Salesforce
  • Experience with Hubspot
  • Reliable internet source and quiet background
  • Must Reside in the USA

Job Tags

Seasonal work, Remote job, Monday to Friday,

Similar Jobs

KellyMitchell Group

Security Engineer Job at KellyMitchell Group

 ...Job Summary: Our client is seeking a Security Engineer to join their team! This position is located in Chicago, Illinois. Duties...  ...Skills/Experience: ~ Bachelors degree in Computer Science, Information Technology, Cybersecurity, or a related field ~7+ years of... 

Southern States Toyotalift

Service Operations Coordinator Job at Southern States Toyotalift

Southern States Material Handling is more than just forklifts! With our flagship brands of Toyota and Raymond, we pride ourselves in successfully partnering with our customers to offer solutions that keep businesses running! Specializing in new & used equipment, operator...

Fourth Floor

Assistant Designer - Girls Job at Fourth Floor

 ...Our client, an apparel company, is looking for an Assistant Designer for Girls apparel to join their team in NYC! Key Responsibilities Assist in the full design lifecycle from concept through production. Build and update tech packs and Bills of Materials (BOMs... 

Desert Services, LLC

Estimator Job at Desert Services, LLC

 ...and a growth mindset, youll do great things here. Role Estimator Deliver timely, accurate estimating across all Desert Services...  .../maternity leave. Work Location In-person with remote flexibility (1-2 days/wk). Occasional Phoenix metro-area site... 

LHH

Customer Service Representative Job at LHH

 ...indefinite basis. This role requires a 40-hour work week, Monday through Friday from 8AM to 5...  ...environment Prior account management experience from a corporate company, preferably...  ...Oracle is a plus Ability to work from home efficiently as well as in office when needed...