Job Description

Program Director

Securitas is a global leader in protective services, offering a broad range of services, including specialized guarding, technology solutions, and consulting services. With operations in over 40 countries and more than 350,000 employees worldwide, Securitas is committed to providing innovative and reliable security solutions to meet the unique needs of our clients. Our mission is to help make your world a safer place by delivering high-quality, tailored security services.

We are seeking a dynamic and experienced Program Director (PD) to manage a large National Account based in Auburn Hills, MI. This role will oversee client relationships nationally, ensuring that our services are delivered to the highest standards.

The PD serves as the primary point of contact and escalation for the client, providing strategic direction and leadership. The PD will be fully responsible for the overall account strategy, management, and profitability. This role requires proactive account management, the creation and execution of security program strategies, and ensuring alignment between Securitas and client goals. The PD is also responsible for maintaining consistency across operations, resolving issues, and continuously refining processes to enhance service delivery.

Key Responsibilities:

Client and Internal Relationship Management:

• Serve as a key point of contact to ensure high-quality customer service for assigned accounts.
• Engage in improving and evolving security programs, ensuring alignment with client needs and goals.
• Meet regularly with client and Securitas management representatives for account reviews and strategic discussions.
• Lead by example to the rest of the Securitas business; achieve results through personal influence and strength of character.

Operational and Financial Oversight:

• Shadow P&L ownership; analyze operational and financial indicators to continuously improve commercial performance.
• Coordinate RFI and RFP responses, including developing pricing models and strategies.
• Lead the client in strategic budget preparation for guard services and security system deployments.

Security Program Leadership:

• Coordinate and perform Security Risk Reviews of client facilities using industry best practices and client-specific assessment tools.
• Implement and manage safety programs; support special events or emergency coverage as needed.
• Ensure consistent focus on high-quality customer service across all branches, providing guidance and support for the retention of profitable business.

Team and Resource Management:

• Lead a team of leadership and support, empowering them to deliver results in their areas of responsibility.
• Collaborate with area management to ensure appropriate staffing levels and effective scheduling to meet client requirements.
• Build and facilitate teamwork and partnerships, leading the implementation of progressive change.

Innovation and Continuous Improvement:

• Innovate to improve current working practices, products, and technologies to provide business opportunities and results.
• Develop and apply global best practices, ensuring contract compliance throughout the entire portfolio.

Qualifications:

• Bachelor’s Degree or 10+ years of relevant experience.
• Minimum of 5-10 years of progressively responsible management experience in business management or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel, and PowerPoint.
• Working knowledge of Microsoft Visio, SharePoint, and Teams.
• Proven experience in managing large, complex accounts in a global business environment.
• Strong leadership and strategic thinking skills, with the ability to drive innovation and change.
• Experience in security management preferred but not essential.
• Ability to work independently and as part of a global team.
• Strong analytical abilities and problem-solving skills.

Benefits

Depending on experience, Securitas will offer a starting salary of $100K to $105k, in addition to a full benefit package that includes:

• Medical, dental, vision, and Life insurance
• 10 days’ vacation accrued, 4 floating holidays, and 6 sick days.
• Motor Vehicle allowance
• Eligible to participate in the Program Director Bonus plan.

If you are a seasoned professional with a passion for client success, we encourage you to apply for this exciting opportunity.

Securitas is committed to diversity, equity, inclusion and belonging in the workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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