Job Summary
Service Desk Track lead/Manager
At least 6-year prior experience with Global customer Management, Health care experience will be an integral part of the Overall experience.
Must have team management experience to manage a Team of 35 members
Education / Expertise
Skills and Abilities
• Phone support experience necessary.
• Technical helpdesk experience is necessary.
• Disciplined, systematic problem-solving skills required.
• Hands-on work experience with the following:
o Windows Operating systems
o Clients: Windows7, Windows 10
o Servers: Windows 2003, Windows 2008,
o Knowledge of Active Directory, Exchange
• ITSM ticketing tools Service Now
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• Remote desktop connectivity applications like SCCM, WebEx, Live Meeting, and Windows Native tools
• MS Office Suite (2016): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio.
• Internet/Edge browsers (e.g. Explorer, Chrome, Firefox).
• VPN and remote dial-in users
• Support for laptop, desktops, and printers
• PDA and MDM support
• Others: Adobe Acrobat and other common desktop applications like Winzip, etc
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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