Service Desk Specialist Job at Motion Recruitment, Torrance, CA

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  • Motion Recruitment
  • Torrance, CA

Job Description

Our client, a leading technology company with a focus on maintaining voice, data, and video networks, is actively hiring a Service Desk Analyst to join their team in Torrance, CA! This will be a third shift position supporting the 10 PM - 4 AM shift.

In this role, you will be responsible for monitoring critical systems, managing incidents, and ensuring timely communication with customers, engineers, and vendors. You will help monitor any anomalies in the IT enviornements and learn how to support an enterprise environment.

Responsibilities:

  • Review and respond to customer emails and system-generated notifications
  • Follow defined workflows and escalation procedures to resolve incidents
  • Make and receive calls related to service requests, outages, or status updates
  • Collaborate with engineers and team leads to support critical infrastructure events

Skills:

  • High School Diploma or equivalent
  • 1-2 years of prior help desk or technical support experience
  • Interest in pursuing a long-term IT career

Job Tags

Shift work,

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