Job Description

As a Field Service Technician – QCS , you’ll be responsible for executing service work in accordance with ABB’s safety and quality standards for our Quality Control Systems (QCS) . You’ll play a critical role in delivering exceptional service and supporting long-term customer success.

In this role, you will:

• Perform field service activities—both remotely and on-site—within your certified service categories.
• Plan and execute service tasks based on customer orders, ensuring timely and high-quality completion of work.
• Communicate proactively with customers, keeping them informed on timelines, expectations, and project updates.
• Identify improvement opportunities while on-site to enhance system performance and eliminate customer pain points.
• Troubleshoot technical issues using electrical drawings and test equipment to diagnose and resolve problems.
• Prepare and manage material lists, ensuring that all necessary parts, tools, and equipment meet quality standards.

Qualifications

• Associate’s degree in a related technical field and 2+ years of experience in electrical/electronics, instrumentation, or process control (including military experience)
• — OR —
• High school diploma/GED with 4+ years of relevant work or military experience
• Mechanical and electrical aptitude with a basic understanding of electrical theory and safety standards
• Ability to read and interpret electrical drawings to troubleshoot systems up to 240 VAC / 870 VDC
• Proficient with electrical test tools such as voltmeters and multimeters
• Strong customer service mindset with clear communication and problem-solving skills
• Ability to travel up to 15% for training or to support other customer sites as needed
• Must be able to safely identify and work around high-voltage systems (above 240 VAC / 870 VDC)

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